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Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use.
Core elements are:
· Fast, easy call logging, easy call tracking, with the full history of all actions taken.
· Easily assign logs to technicians
· Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration
· Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
· Security ensures that only logs assigned to individual technicians can be viewed by them.
· Provides a flexible workflow.
· Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
· That the fault has been logged, and the details
· Quotations (approved or rejected)
· Invoicing (including a cancellation fee option) and a Batch Email facility.
· Statements
· Log completion
· Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
· A fully functional Parts inventory
To maintain good relations with your customers, the Service Log solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
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An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. ACC can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls.
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EZ IncrediMail Backup makes it easy to backup your mail and address book to a ZIP archive and works with the Windows Task Scheduler to provide an automated backup solution.
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AoA DVD Ripper provides a fast, easy way to copy your favorite DVD movies onto hard drive in high quality AVI, DivX, VCD and SVCD formats. It also extracts original movie sound track from DVD. Copy your dvd in just 3 easy steps.
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Font List & Combo ActiveX Control allows you choose all
the avaible fonts from a listbox or combobox.
Main features include
· both ListBox and ComboBox control in one ActiveX control.
· automatic enumeration of all available fonts on your
system, either the screen or the printer
· previewing each font name with its own font characteristics
· built-in recently used fonts sub-list
· draw a logo
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Create accurate thumbnails and scaled-down/up copies of your pictures with this handy freeware utility. Find and view images easily, and process them individually, in batches or a whole folder at a time. Handle a wide range of popular image formats. Use provided tools to rotate images and adjust contrast, brightness, sharpness and quality. Preview thumbnails, add suffixes or prefixes to name, and try a range of image-processing techniques.
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Play Texas Holdem poker against 1-9 computer players, with skill levels you set for tightness of play, betting aggressiveness, math ability, and so on. Set their stay-or-fold standards too. Five different report screens tell you how well you are playing your hole cards, the 5th, 6th, and 7th cards, and the game in general. Rig the game to practice particular hands. This game has been used by Vegas and California card-room players since 1988.
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Delete all Temporary Files *.TMP and *.~*
. While working, many computer programs and also Windows itself create a lot of temporary files. These files are not harmful in themselves, but they tend to accumulate and take up a lot of disk space. Also Windows will work slower than usual. Delete all temporary files spread on disks with some cliks!
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