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Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.
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Starting at only $111, minor updates and support always free, AyaNova has powerful features to help manage all aspects of service including automated work orders, dispatching, scheduling, preventive maintenance, searchable knowledgebase, loaners, customer equipment tracking, dozens of management reports and much more.
AyaNova does not require a network server or other dedicated equipment. Both North American and European users are supported with localized paper formats, time and date representations and currency symbols.
Optional features include QuickBooks integration; and a remote access server that allows a remote user (computer or pocket pc) with nothing more than a standard web browser to access AyaNova remotely via an internet connection to enter workorders, search client history, view their schedule and more.
AyaNova is in use by many different services industries - computer service, auto repair, plumbing, locksmith, HVAC, appliance repair, lawn care, property mgmt and others.
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Fleet Maintenance Pro Deluxe makes it easy to track and organize preventive and repair maintenance information on your fleet. Track many details about each of your vehicles/equipment that are vital to fleet management. If needed, numerous user defined fields are also provided for tracking other types of information that are important to you. Automated and color-coded PM alerts instantly show you which vehicles and equipment are due for service at all times. In addition to pre-defined maintenance services, ranging from changing the oil to performing an engine tune-up, you can define custom maintenance services and PM schedules for different types of vehicles and equipment. Use the built-in repair scheduling utility to track unexpected repairs or problems reported by drivers or employees. When maintenance is performed on a vehicle, it can be recorded and saved to the fleet history so you can easily monitor PM, repair, parts, labor, and overall operating costs. Print detailed reports using the Report Generator and specify report-filtering criteria to analyze only the data you need. Fleet Maintenance Pro also tracks vendors, fuel purchases, drivers, insurance data, registrations, purchasing details, and loan/lease information. This Deluxe version adds repair scheduling functionality, multiple maintenance schedule templates, part itemization, additional user-defined fields for tracking vehicle data, and user-defined maintenance categories. Fleet Maintenance Pro is flexible enough to allow you to track as much or as little information as you require. Network versions are available. Both on-line and phone support is provided. An Enterprise edition is also available for in-house maintenance shops that provides work order support, parts inventory, purchase orders, invoicing, and more. Several editions of Fleet Maintenance Pro are available based on your needs and budget.
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Fleet Maintenance Pro Enterprise is designed for fleet management shops to track preventive and repair maintenance on vehicles and equipment. Generate and track work orders using the built-in work order management system. Work orders can contain PM services, repairs, part information, labor details, and services performed externally. A parts inventory system is also included with stock tracking and re-order notification. A repair scheduling utility tracks unexpected repairs or problems reported by drivers or employees. Track many descriptive details about each of your vehicles that are vital to fleet management and define custom fields for tracking other vehicle information. In addition to pre-defined maintenance services, ranging from changing the oil to performing an engine tune-up, you can define custom maintenance services for your vehicles and equipment. Track your PM services by date, miles, kilometers, or hours. Multiple maintenance schedules can be configured for different types of vehicles and equipment. Use the PM Wizard to automatically calculate maintenance that is due. Color-coded displays make it easy to see which maintenance is due. When maintenance is performed on a vehicle, it can be recorded and is automatically saved to a vehicle history. Use the history to analyze PM and repair costs for your vehicles and equipment. Print detailed reports using the Report Generator and specify report-filtering criteria to further customize the report. Fleet Maintenance Pro also tracks vendors, fuel purchases, drivers, insurance data, vehicle licensing information, purchasing details, and loan/lease information. Track as much or as little information as you require. Network versions are available. Both on-line and phone support is provided free of charge.
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Fleet Maintenance Pro Enterprise makes it easy to track and organize preventive and repair maintenance information on your fleet. Track many details about each of your vehicles/equipment that are vital to fleet management. If needed, numerous user defined fields are also provided for tracking other types of information that are important to you. Automated and color-coded PM alerts instantly show you which vehicles and equipment are due for service at all times. In addition to pre-defined maintenance services, ranging from changing the oil to performing an engine tune-up, you can define custom maintenance services and PM schedules for different types of vehicles and equipment. Designed especially for shops, you can track repairs, generate work orders, track parts inventory, and assign parts to PM services to simplify data entry. Use the built-in repair scheduling utility to track unexpected repairs or problems reported by drivers or employees. When maintenance is performed on a vehicle, it can be recorded and saved to the fleet history so you can easily monitor PM, repair, parts, labor, and overall operating costs. Print detailed reports using the Report Generator and specify report-filtering criteria to analyze only the data you need. Fleet Maintenance Pro also tracks vendors, fuel purchases, drivers, insurance data, registrations, purchasing details, and loan/lease information. This Enterprise version adds a work order management system, parts inventory tracking, parts associations, a built-in purchase order system, and invoicing. Fleet Maintenance Pro is flexible enough to allow you to track as much or as little information as you require. Network versions are available. Both on-line and phone support is provided. Several editions of Fleet Maintenance Pro are available based on your needs and budget.
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MyWorld Maintenance is a flexible maintenance software system that will help you keep track of preventive and repair maintenance on any type of object. It is flexible enough to track anything from facility maintenance to copy machines and just about anything else you can imagine hence the term "MyWorld Maintenance". MyWorld Maintenance lets you keep track of an unlimited number of objects that can be organized into categories. You can track detailed information specific to an object using the numerous user-defined fields provided for each object.
MyWorld Maintenance lets you define your own PM schedules for your different types of objects. Each PM task can be configured differently to be tracked by date or by "Units" which is a generic term that can be defined to be miles, kilometers, hours, copies, revolutions, or anything you can imagine. Configuration is simple allowing you to define repeat interval or fixed expiration settings for each PM task. Notification of maintenance due is a completely automated process which uses color coded indicators on the main screen. Objects that are due for service are shaded a red color and objects which are soon due for service are shaded a yellow color. You can instantly see which objects require attention and which do not. When maintenance is recorded into the system, a preventive and repair maintenance history is automatically generated detailing all of the maintenance performed on the object and costs. The maintenance history is used to generate detailed cost analysis reports and can be used to monitor trends in neglect, abuse, or simply aging equipment. A vendor database, parts database, and employee database is also included. MyWorld Maintenance is a feature-rich software package that is easy to use and affordable. A Professional Edition is also available that adds work order management, parts inventory tracking, purchase order tracking, and more. See our website (http://www.mtcpro.com) for details.
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