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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the software automatically displays that customer?s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
Multitasking support
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.
Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
Automatic Timing
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Security
Each supporter and group can be equipped with different user rights. This guarantees a high standa
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SDE for NetBeans is a full-featured UML modeling tool seamlessly integrated with NetBeans. SDE supports full software development life-cycle - analysis, design, implementation, testing and deployment. SDE supports reverse engineering (Java code to UML model), code generation (UML model to Java code), MS Visio integration, import Rational Rose project...
+Use case modeling
+Visio integration
+Reverse XML, .NET dll/exe, C++
+more
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This program serves writers in repetitive tasks: input of long words or standard phrases, and in recovering lost pieces of text. As an assistant of the writer observing the sequence of his keystrokes, it will predict and suggest reasonable continuations of the user's text input according to former occurrences of the context. Whenever the user accepts one of the suggestions, the assistant will input it, in place of the user.
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Active Price Comparison is a complete website application designed to allow visitors to compare prices of products from diffent shops. Shops can bid for higher placing through a pay-per-click system. It includes an administrative backend module. Also includes Advertiser Banner Module, Product Reviews and Shop Reviews.
Features
Administrator functions
Define Categories
Add Products
Add Shops
Manage Advertisers
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Absolute Memory is an exciting puzzle game. You should guess all pair cards for the time given. Flip over pairs of matching cards to find matches. Try to clear the board in the fastest time possible. The game has many levels with an excellent colorful graphics.
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Project management application.
Use ConceptDraw Project to organize and manage projects with clear, attractive Gantt charts, WBS charts and MindMaps. Share your projects across Mac and Windows.
Key Features:
- Work with projects of any size and length
- Make a quick start with Project Assistant
- Brainstorm and generate your project from MINDMAP
- Generate project status reports
- Export/import project data to Microsoft Project XML
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QuadSucker/News is a multithreaded news downloader that downloads four binaries concurrently -- 4 times faster than single-threaded downloaders. Designed to handle all kinds of binary newsgroups, from picture groups (GIF, JPEG) to music (MP3), movies (MPG, M2V, etc), and archives (RAR, ZIP, EXE) where the attachments can reach hundreds of MB in size. Supports yEnc, uuencode, and base64. Advanced built-in multi-part message assembly.
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PIX Import for Rhino is a plug-in for Rhino. This plug-in gives Rhino the ability to import graphical data from PIX files.
PIX Import for Rhino is very easy to use as it adds a new file type to the Rhino File Open dialog box. To import a XYZ file select Open from the File menu. Select "Dr. Picza Files (*.pix)" from the "File of type" combo box and select a PIX file to import. A new drawing will be created containing the imported PIX file.
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