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Successful bug tracking has a direct correlation upon the success of software development projects. Your company?s reputation relies on delivering usable software that is delivered on-time, on-budget and with high quality. Defect Tracker is bug tracking software that facilitates document sharing, customer requirements tracking, test case management and bug tracking and management.
With Defect Tracker, you can globalize your quality assurance efforts by providing your team with 100% web-based bug tracking tools that can be accessed anywhere in the world, 24 hours a day. All bug tracking data is stored in a centralized database, creating a searchable, sortable, historical archive from which development teams can identify urgent and related bugs. Defect Tracker also allows teams to create folders and share documents of any kind with team members. The document management feature allows teams to collaborate more effectively, uploading requirement documents, test plans, status reports and other documents.
Defect Tracker?s bug tracking software also manages your help desk by allowing your customers to submit support tickets directly from your web site. The look and feel of the support manager is fully controlled by your web master.
Defect Tracker sports a sophisticated reporting engine that provides a myriad of standard reports and allows your clients to create ad-hoc reports. For collaboration, Defect Tracker?s bug tracking software allows each user to decide what type of email alerts are received. Owners of bugs, customer requirements and test cases can be alerted as those items change. Team members can be alerted as items are assigned to them and management personnel can be alerted upon any change, if desired. Each team member has full control over the alerts they wish to receive from our bug tracking tool.
Improve your bug tracking with Defect Tracker. Try Defect Tracker for free for 2 weeks.
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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the software automatically displays that customer?s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
Multitasking support
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.
Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
Automatic Timing
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Security
Each supporter and group can be equipped with different user rights. This guarantees a high standa
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This stand-alone helpdesk solution is based on end-users submitting wizard-based Trouble Tickets directly from their computers. Users select from any of a large number of common computer problems, each of which requires the user to answer a series of relevant questions about the selected problem type. As the Trouble Ticket is sent, the local computer is automatically inspected, and dozens of relevant pieces of information about the user and the computer are attached to the Ticket.
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Keno Way Master is a multi part program that can calculate a Keno ticket just like in Vegas. You can play way tickets, way combo tickets, and straight up tickets. With a customizable payout schedule, you can know exactly how much you win on a ticket and also practice your combos against our advanced simulation engine.
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Keno Way Master is a multi part program that can calculate a Keno ticket just like in Vegas. You can play way tickets, way combo tickets, and straight up tickets. With a customizable payout schedule, you can know exactly how much you win on a ticket and also practice your combos against our advanced simulation engine.
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Powerful analysing lottery software that picks the best numbers. Software has a full and abbreviated wheeling system with filters. Wheeling system is the most important function that serious lottery players use to increase their chances of winning. Filters eliminates tickets with combinations of numbers that are less likely to be drawn. Lotto Creo Pro offers up to 12 filters categories and also has many statistical graphs, up to 14. Prediction analyzer searches for the best number combinations. Only Lotto Creo Pro has this built-in possibility feature. Software sorts numbers in 4 categories: Hot Max - Hot Min Numbers (numbers which are drawn more frequently), Cold Numbers (numbers which are overdue to be drawn), and the Last Drawn Numbers (numbers that were drawn in the last drawing). It is very simple to select the best lottery numbers and play the wheeling system. Lotto Creo Pro helps you to play the lottery in an intelligent and simple way. Increase your chances of winning lottery by picking the best numbers. Works with lotteries; Pick 4, Pick 5, Pick 6, Pick 7 and comes with over 100 US & international lotteries. Lotto Creo Pro is most award winning lottery software.
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Air Travel Toolkit - USA includes all of the tools necessary for the airline passenger and Travel Agent to be informed. Includes an Airline Ticket Tutorial, the only one of it's kind. Written by professional airline employees with over 80 years experience in the industry.
Includes:
Air Mileage Calculator - calculate air mileage for every city pair in the United States
Over 170 Alternate Airports listed - never get stranded again, fly to an alternate for lower fares
Airport Finder - Locate the nearest airport for more than 10,400 US Cities
Contract of Carriage - What you never legally knew about air travel in the US
Airline Ticket Tutorial - Know what is on your ticket. Tickets ARE money.
For the Travel Agent - learn how to write an airline ticket in the format recognized by IATA carriers.
Airline Glossary
24 hour clock
More than 560 3 letter airport codes
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Visual Lottery Analyser is comprehensive lottery analysis software with many unique features. It supports almost all of lottery games in the world and includes everything that you may need to play lottery, analyze, calculate and keep statistics of lottery games. It can help you to increase your chances of winning. Program use new innovative analysis methods like visual graphical analysis (including popular charts), mathematical analysis, geometry (special Ticket View), and even colors! New lottery theories are introduced: Ticket View, Contact and Outside numbers, Hot and Cold numbers. You can analyze single numbers, group of numbers, our special numbers, numbers in lines - blocks and more analysis methods. No more staring at tables of columns filled with numbers, that don't tell you anything. One look at a Graphic Analyser and you will know the probability of a number or group of numbers being drawn. Some of major features are Games Database for creating, setting up and opening lottery games. Drawings Database is for creating and managing the drawings. Lottery Analyser is dedicated to perform visual analysis of numbers, to show its frequency, occurrence and more. Mathematical Systems with editor, you can use your own numbers with mathematical systems. Mathematical Systems Reducer allows you to apply our filters to system and reduce the combinations to those that match your analysis criteria. Program comes to you with over 100 systems. Calculations & My Tickets are for performing financial calculations and managing your tickets. Statistics sheet and graph charts are features for keeping the financial statistics and track your hits. My Tickets Generator is a special tickets generator that use filters and analysis methods to generate tickets that match specified criteria. There are more other features like exporting systems and other data to Excel, printing various data. Program has friendly customized interface.
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FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).
With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm).
The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee.
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Bugs, incidents, problems. Large or small projects, they need to be and tracked. BIP Log is an easy to use software tool for defect tracking. Tickets are recorded in a database that supports simultaneous access by multiple users.
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