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Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use.
Core elements are:
· Fast, easy call logging, easy call tracking, with the full history of all actions taken.
· Easily assign logs to technicians
· Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration
· Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
· Security ensures that only logs assigned to individual technicians can be viewed by them.
· Provides a flexible workflow.
· Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
· That the fault has been logged, and the details
· Quotations (approved or rejected)
· Invoicing (including a cancellation fee option) and a Batch Email facility.
· Statements
· Log completion
· Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
· A fully functional Parts inventory
To maintain good relations with your customers, the Service Log solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
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Network Inventory Manager is a tool that helps network administrators
and help desk staff to more easily manage their networks.
Network Inventory Manager 3.0 can store your inventory information in MSDE, MSSQL Server 7.0 and MS Access 2000 database formats. The program includes a highly customizable interface and a sophisticated reporting module, allowing you to manage the equipment and softare on your network, deal with any troubles that arise, track your time, and generate detailed reports including Software Legitimacy and Total Cost of Ownership.
If you've ever wondered where a part or machine came from, what it's warranty details are or who you should contact for support, then Inventory Manager was designed for you. You'll know if you meet the licensing requirements for the software you use. You can have Inventory
Manager alert you when a software maintenance contract is due for renewal. You'll know that you haven't forgotten about a problem that one of your users is experiencing, or that you loaned them a piece of equipment. Inventory Manager can let you know when you're low on
critical supplies. You'll be able to generate information on the total cost of ownership of the items on your network, or on the performance of the vendors and technicians that help you, so that you can make informed decisions.
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NewWayService is the Help Desk software solution designed to maximise your service centre or call centre department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues, jobs, requests or work orders.
With its very user-friendly environment, no intense training is needed to learn to use it. Flexible, NewWayService adapts itself to your needs, whether you are a major corporation or a self-employed worker.
NewWayService base modules are: work orders, actions and worked/ billed hours, customers and contacts, hour banks, technicians, products and serial numbers, spare parts, appointments and scheduling, work schedules and knowledge base.
NewWayService also includes unique features to simplify your work:
- Sending and receiving work orders by e-mail
- Calendar of appointments
- Managing technician specialities
- Inserting documents option
- Generating automatic work orders
- History
- Knowledge base
- Data import/export utility
- All reports, forms and e-mail formats completely customisable according to your needs
- Complete security by user
- A relational database
- A lot more...
NewWayService 2 is, without a doubt, the top solution for all organisations which care about the quality of their service.
This is only a brief outline of the many functionalities of NewWayService 2. Thus, we invite you to download this software and try it free for 45 days, so you can discover for yourself, how NewWayService can benefit your company.
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Windows does not physically remove deleted files from your hard disk. Emptying your Recycle Bin does NOT protect you at all. Your sensitive files can be recovered, even after you format your hard disk! When you delete a file from Windows, Windows just mark the file as deleted in file allocation table, but the data of the file is still on your hard disk, there are many tools available which can let others easily recover your sensitive files even after you have formated the hard disk.
Sensitive data can easily fall into the wrong hands. And because Windows is not capable of deleting information beyond recovery, you are at risk! Passwords, financial documents, even those "about last night" e-mails are fair game for the IT professionals, computer technicians or hackers. CHAOS Shredder allows you to purge, wipe and erase data with methods that far exceed US Department of Defense standards for file deletion (DOD 5220.22).
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Computer Lab Management System. Increase efficiency, security, and cost-effectiveness of your computer labs. Turn your lab into a production line. Automate major processes in the computer laboratory.
A facility equipped with VeraLab will enjoy the following:
Secure environment. Users are discouraged from unlawful activities. ?heck-in and locking prevents unauthorized access. Registration logs help identify abusers. Alert lists inform personnel of known abusers. List of running applications and screenshots can be captured.
Increased availability of workstations. Equipment problems can be tracked and collaborated upon to ensure prompt resolution. Out-of-order stations can be marked unavailable for check-in.
Optimized occupancy. Fewer workstations are needed to process higher traffic. Lab assistants can view room occupancy in the entire lab and redirect users to less-occupied rooms.
Better resource planning. Usage statistics help reveal shortages of equipment and estimate needed quantities. Cost of maintenance and downtime data help avoid buying from low quality vendors.
Lower software expenses through software metering. A limited number of users can use certain software simultaneously. Thus, you can buy fewer licenses and still install software on every workstation.
High degree of control. Managers can view the current status from anywhere via the Internet. Stricter employee attendance is encouraged by requiring employees to check in when starting and ending shifts.
Streamlined processes. Lab assistants do not need to communicate with technicians in person.
Reporting capabilities. Attendance data can be collected and presented for payroll processing. Analytical data can be pulled into reports.
Better lab scheduling. If there is a need to limit the lab's open hours, the system will pinpoint lower traffic periods.
Immunity from accusations of negligence. In case of hacker activity the system provides all necessary means to identify abusers.
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Systems Spyware Interrogator (SSI) detects Spyware running on any home or enterprise system using Advanced Spyware Detection Technology. SSI provides these tools to identify and then recommend the best removal procedure for FREE.
SSI looks at system "hot spots" and compares that information to a massive database of files known to be Spyware and educates itself. Once a system is interrogated the user is given current Spyware activities in report format. SSI lets the user upload suspicious files for our technicians to analyze and determine threat level. SSI identifies all Spyware files, know and unknown using its proprietary self learning database. Statistics show that over 90% of all computers are infected with information robbing Spyware.
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True Vantage is a software tool specifically designed for the Plumbing, Heating, Electrical and HVAC trades.
Run your entire business from a single software package, therefore greatly improving efficiency!
Measure your business through a wide variety of dynamic reporting tools!
True Vantage includes core accounting applications such as Accounts Payable,
Accounts Receivable and General Ledger all seamlessly integrated with Service Dispatch, Flat Rate, Inventory, Proposals and Job Cost.
Modules included in True Vantage are: Service Dispatch, Flat Rate Price Books, Job Costing, Inventory, Piecework, Purchase Orders, PO Receiving, Proposals, Vendors, Customers, Chart of Accounts, Employees, Invoicing, Checkbook, Real Time Reporting, Text Messaging, Bar Code Printing, Mapping and Caller ID.
True Vantage can be installed on a single workstation, multi-user network environment or a wide area network via Terminal Server or Citrix.
IMPROVED - Mapping interface
A significant enhancement to the search calculations in combination with the latest mapping data have resulted in a dramatic improvement in the accuracy of all searches.
NEW - Inventory price book
A great tool for your technicians to use to look up parts pricing for customers while on the road. It has its own sorting feature as well as options to select the prices you wish to print in the book.
NEW - Inventory Bar Code Printing
Now you will have the ability to print out bar codes associated with your different inventory items. User may print out individually or by bulk per location. Great way to start getting control on trucks and warehouse! This product will integrate with new future products improving inventory movement and invoicing in the field.
NEW - Text messaging
E-mail your work orders directly to the technician's phone or pager.
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