 |
Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
Here's an example:
A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message "Instruction at 0x780012f3 referenced memory at 0xaa000000". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.
You start RKB, and click the Add button. The Problem/Solution dialog appears and you type in both the reported problem and the solution.
One month later, another user calls in and says "Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes!"
You type "Orange" into RKB's Find box, press Enter, and the screen displays all the problems which have the word "Orange" in them.
You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem/Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.
You read the solution to the caller, and you're done.
To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions.
technical support tech support support desk help desk knowledgebase database helpdesk supportdesk support records tech
|
 |
Lux is an awesome game of strategy and domination. Based on the time tested gameplay of the board game Risk, Lux adds everything you could ask for in a computer version.
Easy Network Play
Joining an online game is as easy as 2 clicks. No need to muck about with IP addresses. Hosting an internet-wide game is just as simple. Now is the perfect time to start climbing the world wide rankings.
Challenging AI
If you want to play solo, Lux comes with 11 different computer opponents. They start at easy and go all the way to hard (with a capital HARD). A strong matchup even for experienced players.
Strong User Base
Lux has built up an active user community. The regulars can be found hanging around in network games and in the forums.
Plugin Madness
Lux comes with support for a wide variety of plugins. You can make your own maps and give them background themes. Programmers can create their own AI using the LuxAgent SDK, or a random map generator using the LuxMapGenerator SDK.
It Goes On And On
Need a little bit more funk? Lux comes with some magic bonus features such as a built-in tutorial, FREE tech support, and FREE updates !
Unlimited Fun
Lux comes with a free 20 game trial period. The cost to buy the full version is a measly $20 US. Full registration comes with unlimited gameplay, access to all of Lux's game options, the ability to host games, and inclusion in the online rankings.
lux risk world domination strategy conquer battle war online map ai
|
 |
FotoFinish is the easiest software for your digital camera! You can print, edit, and design any digital photo project in a snap.
With FotoFinish, you can enhance your photos, fix red-eye, add special effects, and much more with the help of intuitive photo editing wizards.
Then simply print your photos in any size, and in any combination in just a few clicks. Want a standard sized print? No problem. Multiple photos per page? That's easy too. Or let wizards guide you through the process of sending your photos attached to e-mails, or uploading them to your own web space, free with purchase.
With FotoFinish, you'll also get hundreds of ready-made design layouts for creating beautiful scrapbook pages, photo albums, collages, flyers, and more. Just click to add your own photos or design your own layout from scratch using free clip art and graphics.
Need help or looking for inspiration? Don't forget to visit the FotoFinish.com website for in-depth photo editing tutorials on everything from printing to giving someone a digital makeover, cool photo project examples, and helpful tips on getting started in digital photography.
And, even while many software companies are charging for tech support, you'll get expert, in-house tech support FREE, even as a FotoFinish trial user!
So, what are you waiting for - download FotoFinish Free and get the most out of your digital camera!
photo editor photo software photo editing software photo edit photo program photo editing digital scrapbooking scrapbook software fotofinish-easily print edit
|
 |
SurfSecret Privacy Protector protects your privacy from employers, family, and friends. As you surf the web, pictures and text get stored on your hard disk, creating a mirror image of your surfing experience. SurfSecret Privacy Protector periodically destroys this trail.
Privacy Protector allows you to keep your surfing experience to yourself! When the next person sits down to use your computer - your entire surfing history will be invisible to them. By constantly destroying cookies, Privacy Protector makes it impossible for companies to profile or track your actions on the web. Nobody will know where you have been surfing - not a family member, friend, or even the tech at the local computer shop!
Privacy Protector sits quietly in the system tray, cleaning the tracks you collect on the web:
Set Privacy Protector to run at an interval of your choosing (every minute, 5 minute, hour, etc.)
Runs on all Windows 95/98/NT/ME/2k/XP and Macintosh OS9/OSX
Clears JAVA and ActiveX spy bugs
Support for Netscape/Mozilla/Internet Explorer/AOL/Opera
File shredding module (DOD level)
Clear IM tracks
Detailed Help System
Use Stealth Mode and nobody will know your running Privacy Protector!
Clear index.dat files
Customizable and Extensible
Clean over 30 third party apps
CookieSaver - keep the cookies you want, discard the ones you don't
5 cows by TUCOWS
5 stars from ZDNET
Award Winning!
surfsecret surf in privacy surf anonymous surf in privacy surf secret clear index-dat clear internet history eliminate evidence surfsecret privacy protector
|
 |
QuickNote is a handy little program which makes it easier to write the same pieces of text over and over again. It stores text documents in an easy-to-browse interface and allows you to copy them into the Windows clipboard with one mouse click. From there you can paste them into any other application you may have running. Includes All Caps option, handy for drafting work, and spell checking.
Suggested applications:
- Answering emailed tech support questions
- Inserting general notes in CAD drawings
- Posting notices in usenet groups
clipboard note copy paste windows clipboard enhancement note organizer
|
 |
Finding good hosting is not an easy task. There are tens of thousands of web hosts out there and a large majority are poorly run and unreliable. It is not unusual for a webmaster to change hosts many times in as many months because of server downtime, slow connections, and/or poor tech support and customer service.
Finally there is a way that you can analyze web hosts before you pull out your credit card and make the move. With the Host Evaluator software you can add the web hosting plans you want to compare, and test out the servers of the company who you are potentially going to buy hosting services from.
Using Host Evaluators intuitive interface you can analyze the best hosts based on many of the important attributes that you seek in a good hosting environment. This includes storage space, bandwidth, 12-month cost, e-mail, support, redundancy, features, connection speed and uptime. After this, you can choose which plans you want to compare, weight your attributes according to your needs and the Host Evaluator will generate a table with the best host.
Once you have decided on the host, you can still use the Host Evaluator software to continue to check your new server's uptime and speed and alert you if the server goes down at any time!
And the best thing is that the software is totally free!
server uptime monitoring alerts website hosting host ping compare web test
|
|
|
