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Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
Here's an example:
A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message "Instruction at 0x780012f3 referenced memory at 0xaa000000". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.
You start RKB, and click the Add button. The Problem/Solution dialog appears and you type in both the reported problem and the solution.
One month later, another user calls in and says "Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes!"
You type "Orange" into RKB's Find box, press Enter, and the screen displays all the problems which have the word "Orange" in them.
You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem/Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.
You read the solution to the caller, and you're done.
To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions.
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SDE for NetBeans is a full-featured UML modeling tool seamlessly integrated with NetBeans. SDE supports full software development life-cycle - analysis, design, implementation, testing and deployment. You can capture requirements, draw UML diagrams, reverse engineer Java to UML model, generate Java code and generate UML documents in HTML/PDF format...
+Use case modeling
+Visio integration
+Reverse XML, .NET dll, C++
+more
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Add a new dimension to your photo collection, business presentations, e-learning or educational content.
TalkingSlide? creates dynamic rich-media talking animated presentations and photo slideshows by seamlessly adding a CrazyTalk interactive talking guide or audio-narration. Viewers are then guided slide-by-slide by the accompanying speech.
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Run your online Store today with us!
Online Store Kit 3.0 is a set of easy-to-use, highly scalable and very
efficient e-commerce solutions meant for small and middle companies,
large corporations, or even a home sitter:
* Profit increasing. Up to $10 000 a month!
* Traffic growing. More than 1000 visitors a day!
* Regular sales. Constant inflow of money!
* Stable business. Easy-to-use shopping cart!
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Create/Print Invoices and Statements,Save Customers, Save Items,Reprint Invoices, Create Partial Invoice and add to later. Print Mailing Labels (Customer and your Return Address),Print Receivable Report, Print Partially Completed Invoices Report, add a packing slip, Add your Logo to Invoice,
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Reveal asterisk password with one click. No need to install and uninstall. Drag the cursor over the hidden asterisk password to reveal it. Easy way to recover password.
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This program is a compact alternative to much larger Audio File player. It allows a audio file (including MP3s) to be played virtually instantly as opposed to waiting for a larger program to load, display an window, and then play the sound. Auto registering is supported, as well as early sound termination for larger files. QWave is less than 50Kb when installed and is written in Assembly Language for maximum efficiency.
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The Elefun Company has released A.M.L. - a Advanced Multimedia Library. This Multimedia Library is intended for games' and multimedia applications' developers. A.M.L. is an effective multimedia library, capable of playing practically all audio formats, midi files and most of known video formats. At the same time multimedia library size is very small - it amounts to 150 KB only.
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