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VueChatCS functions as a plug-in replacement module for a company web site?s customer support section. VueChatCS employs a suite of advanced collaborative tools supporting rich, real-time multimedia communication between portal/website/e-visitors, and customer support representatives.
The product does not require the customer to download or install any software. It is integrated with the web pages via a ?call? or ?collaboration? button that starts an instant interactive session.
The basic configuration of VueChatCSincludes:
:: Web Based Chat Applet ::
Text-Based Chat
Video ? Real-Time Streaming Video (Static photograph is optional)
Push HTML Pages (User can simply open their Internet browser and they can talk to the representatives).
Email HTML link to instant Chat
Separate communication channel for inter-company communication
:: Server Package ::
Downloadable Server
Server Hosting
Virtual Servers have unlimited Channels on one server.
User Administration
The Queue
Local Queue ? Each rep can have their own queue of customers for call waiting.
Global Queue ? Every rep shares the same customer queue on the main server for call waiting.
Remote Server Control
Automatic Software Updates
Proxy Server Support
:: Representative Package ::
Greet and Automated Messages
Inter-representative IM (Instant Messaging System).
Inter-representative Video Chat
Status Control (Reps can choose whether they are available, away, occupied, or invisible).
Session Control (Reps can chat with up to 6 customers simultaneously).
Automatic Call
Chat Transfer: Transfer of customers between representatives without e-visitors being aware of the process (unless video is in use).
Ability to for e-visitors to leave messages should their account representative be unavailable vs. be handed off to someone new.
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FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).
With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm).
The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee.
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POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE
"According to surveys, 25-75% of shopping cart abandonment is due to websites lacking real-time customer service to answer questions or resolve problems." (ZDNet 2002)
LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site!
Using an ordinary web browser, visitors can launch a chat session with the click of a button in any web page or html email offering live service. No software to download or plug-ins to install.
Here's how LiveServiceDesk will help you grow your online business:
1 - Close significantly more sales by instantly answering visitors' questions and showing them the products and services that meet their needs.
2 - Increase the profit of your sales by up-selling and cross-selling additional products that the visitor may not have thought of or initially seen on your website.
3 - Make potential clients feel comfortable taking the next step by instantly building trust and rapport through answering and asking questions.
4 - Learn what your visitors are looking for so you can make changes to meet their demands.
Some key features in:
- Chat with multiple visitors from as many websites as you own through one application window.
- Push the exact page, link, or picture that helps visitors make on the spot purchase, hiring or sign-up decisions.
- Save time sending preset messages for common questions and special offers.
- Transfer chats to a coworker if you are unable to help a visitor.
- Allow visitors to 'leave a message' when you are unavailable or logged out of LiveServiceDesk.
- Search chat transcripts for trends that can lead you to profitable changes in your products, services and website.
- Automated setup and visitor window customisation, without HTML or programming knowledge, gets visitors chatting with you live in minutes.
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WinCron is Powerful task scheduler with fully integrated VBScript that can be run either as an application or as an NT/2000/XP System Service. When run as a system service, WinCron utilizes both Domain User accounts as well as the LocalSystem account. WinCron fully supports synchronous, asynchronous and detached (no console) mode program execution . WinCron supports a very flexible time specification format for 'triggers'.
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A powerful manual/automatic mailbox cleaning utility with anti-spam capabilities for Windows. You can preview and delete unwanted e-mail messages directly from the mail server and retrieve the rest with your e-mail client (e.g. MS Outlook). Every message is shown with its sender's address, subject, size and the date it was received. POP3 Cleaner PRO can also run fully automated on the system tray and act as a powerful anti-spam filter.
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My Checkbook makes managing your personal finances a snap. With simple daily entry and automatic balance features, you'll never bounce a check again! Easily manage your automatic transactions with the schedule feature or use it to remind you of bills you must pay on time. You don't have to read manuals or become a computer expert just to manage your checkbook when you use My Checkbook. Surprise Software's unique design gets you going quickly.
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MagicBD is designed to create science pictures for teachers, students, doctors, engineers, scientists and any other professional persons. It provides a huge number of templates including map, medicine, mechanics, sports, chemistry and other subjects. You can use them to construct high quality graphics, images and icons rapidly. MagicBD concentrated on editing vector graphics and bitmaps simultaneously in a single interface.
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fax@NET Server receives fax messages (modem and ISDN) and sends them via SMTP to your mailaccount. You can send your faxes via the WebClient, the fax@NET Plus Printer or programmatically via a socket communication. This means you can send your faxes from everywhere in the world. You easily can send faxes directly from your website. Every employee can send a fax with each application he/she wants. Only the printer driver is required on the machine.
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2000 Lights Go Down v1.50 [ASP] -
Screen Saver Collection, Windows XP/2000/Me/98/95/NT.
Includes Randomizer (can call other 32-bit
screen savers and 2kLGD modules), bitmap show
(supports Windows .BMP and .JPG files).
24 animations (Full version: 40+ modules).
Superb effects - see yourself!
Freeware version with 12 savers also
available. German version also available.
Registration Fee:US$9.90/14.90/19.90,GBP6.99/9.5/14.5
Free private use
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MTA Press Release is an excellent press release posting tool, very useful for advertising purposes. Use it to quickly and easily post your messages to the editors of magazines, web archives, and information boards. Just select recipients you want to post, type or select your message and click the Post button - your message will be posted within few seconds!
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