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Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
Here's an example:
A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message "Instruction at 0x780012f3 referenced memory at 0xaa000000". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.
You start RKB, and click the Add button. The Problem/Solution dialog appears and you type in both the reported problem and the solution.
One month later, another user calls in and says "Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes!"
You type "Orange" into RKB's Find box, press Enter, and the screen displays all the problems which have the word "Orange" in them.
You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem/Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.
You read the solution to the caller, and you're done.
To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions.
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3DRT PINBALL MACHINE looks and reacts like a real old fashioned bar machine. Each of the four tables is a complete game with great graphic works, full sound effects, music, decor and its own rules. It offers a challenge to all levels of players. Real connoisseurs will enjoy it most. The ballistics is faultless, true 3D Real Time. The table can be adjusted for best visual comfort and you even may shake the table to a tilt.
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A collection of unique New Year Animated Cursors to bring in the millenium. They work with Windows 95/98/ME/NT/2000 and all video setups 256 color or higher. There are 42 cursors providing replacements for all the standard Windows mouse pointers and a wide variety of "busy" cursors associated with celebrating the new year. These cursors are copyrighted but free for individual use.
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Xizzo is a secure password manager that helps users store their log-in information and enter it into any online form with one mouse-click. More secure than printed cheat sheets or IE's Auto-Fill function, Xizzo protects data with enhanced Blowfish encryption. Xizzo's features includes a user-friendly interface, an auto-logout feature for if you leave your computer, a customizable password generator, and much more.
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Netoscope is a simple and effective tool to monitor Internet services such as web, ftp, or mail servers. When a monitored service fails, Netoscope can notify you about it or even correct the problem if possible. This makes it a useful tool on both the server and the client sides.
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Arcade Lines is an extremely addictive puzzle game using brilliant graphics, pulsating music and a great variety of different game modes. It is very easy to learn, but not so easy to master! You'll be hooked for hours. Try to prevent the board from filling by forming rows of 5 or more pieces of the same color. Also great for the kids, keeping them amused while developing strategic thinking. This is a must-have download for every puzzle game fan!
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AudioAlchemy OGG Edition is a fast, easy-to-use, highly configurable, and affordable audio conversion tool that provides settings for speed, bitrate, frequency, channels, and much more. Convert from WAV, MP3, WMA, OGG, AIFF, AU, VOX, RAW, PCM, GSM, ADPCM, g726, g721, g723, MPC, MP+, and DSS to OGG in a snap. It provides frequency settings ranging from 8 kHz to 48 kHz, and bitrates ranging from 16 kbps to 350 kbps.
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Extractor decompresses and unpacks archive files of type ZIP, GZIP, TAR and JAR. It is meant for everybody who likes to extract archive files here and then without the aim of buying a big archiving application. HTML documentation is available from within the application (Menu 'Help'). The product home page is www.calcom.de/eng/product/xtract.htm. The Java application is platform independent and distributed as freeware. Java VM required.
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