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SOS is a system of cadastre, control, treatment and search of information about users attendance requests (internal and/or external).
Total web and developed in Java, has a simple and intuitive interface, in a way that technicians, supervisors and the users can easily taking advantage of all the offered functionalities.
SOS presents a series of advantages in relation to the market competitors:
Attendance levels, Cadasters, Emails customized, Addicional fields, SLA, Knowledgement base, Forum, Opinion research, Indicators and reports, The power in the users hands, Activities log, Importation/Exportation, Orders archive, Technological environment.
SOS is a application 100% Web and developed in Java, requiring a relationary database (MySQL, PostgreeSQL, Oracle, DB2..) and a Java applications server (Tomcat, Websphere, Resin,..).
It can be implanted in a low cost architecture: Linux + Tomcat + MySQL.
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Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets and can be displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of actions, such as execute a program, reboot server or update web page, will be triggered. Key features:
* Web services: HTTP and HTTPs
* FTP sites monitoring
* Database Servers: Oracle, SQL, MySQL
* Email servers: POP3, SMTP, and IMAP4
* Telnet Server
* Other TCP Services such as NNTP
* UDP Services such as Domain Name Service
* Windows 2000/NT services
* Monitoring of any network device with an IP address using PING (ICMP) or TCP Ports
* Monitoring Servers, Workstations, PC and other devices Status: Free Disk Space, Memory Usage, CPU Usage and Performance Monitor metric
* Allow you to customize the software for additional services monitoring
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Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use.
Core elements are:
ˇ Fast, easy call logging, easy call tracking, with the full history of all actions taken.
ˇ Easily assign logs to technicians
ˇ Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration
ˇ Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
ˇ Security ensures that only logs assigned to individual technicians can be viewed by them.
ˇ Provides a flexible workflow.
ˇ Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
ˇ That the fault has been logged, and the details
ˇ Quotations (approved or rejected)
ˇ Invoicing (including a cancellation fee option) and a Batch Email facility.
ˇ Statements
ˇ Log completion
ˇ Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
ˇ A fully functional Parts inventory
To maintain good relations with your customers, the Service Log solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the software automatically displays that customer?s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
Multitasking support
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.
Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
Automatic Timing
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Security
Each supporter and group can be equipped with different user rights. This guarantees a high standa
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Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.
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cam2pc is the tool every digital camera owner should have! From picture download to browsing and viewing, cam2pc has all the features you may need to ease your digital imaging life: EXIF metadata access, image manipulation (rotate, flip, resize, rename...), image sharing (create slideshows, easily mail images...) and much more!
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Speed SQL IDE is the leading tool for database object development on the SQL Server platform. Its unique graphical object editors which incorporate many of the features that developers look for in an IDE (intellisense, code complete, code snippets, auto correct).
Speed SQL IDE provides seamless integration with most commercial version-control packages, such as Microsoft VisualSourceSafeŽ, Star Team?, PVCS?, and Clear Case.
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The world's first image viewer that makes use of computer's hardware to introduce completely new possibilities to the world of image viewing , the program offers a dynamic fast zoom on images with your mouse movement , distortion free zoom , dazzling image effects (adjustable dynamically by mouse wheel) , converting any image to an attractive art drawing , automatic switching of the screen resolution to match image resolution , and many more.
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DefaultPrinter is an utility which helps you to switch your active printer fast.
There are many different printers - black and white laser, color ink-jet, color laser and others. Even fax is present in the system as usual printer.
The idea behind this tool is very simple - after installation,
DefaultPrinter icon appears in your system tray and lets you choose your default printer (the printer you are about to use) with just one mouse click.
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Spell Chaser is an educational game that is really FUN! While it teaches spelling words, it sharpens problem solving skills. It is written in the classic game style and is so much fun, kids will not even realize they are learning, they will just want to keep playing! You enter up to 5 words you want learned. The words become Code Words that have to be correctly entered in order to escape to the next level before it is too late.
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AutoPilot is a program that helps you automate tasks. With AutoPilot you can run many tasks based on all kinds of triggers. You can run a task from a hotkey. You can run a task from a popup menu. You can run tasks on time-scheduled intervals or many other trigger types.
AutoPilot is more than just an event scheduler. It is very useful even if you do not use it for scheduled events.
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FlipPublisher is an authoring tool for digital publications. With FlipPublisher, you can easily publish magazines, novels, textbooks, catalogs, brochures, portfolios, manuals, and more as a FlipBook on the Web or on CDs for viewing on a PC.
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