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Chat Customer service software. This CRM Live help software will help you to increase sale and support to your clients. Ligne Directe will enable you to chat in real-time with the visitors of your website.
Features include chatting with simultaneous visitors, invite someone on your website to chat with you, the ability to co-browse the web with the visitor and to chat between operators
- Live chat
- Monitoring of your visitors
- Management of simultaneous conversations (talk with more than one person at once)
- Bilingual version (French and English)
- Free updates
The application will add a human touch to your website and improve your customer and support services. The basic version (in English and French) will allow you to instantly chat simultaneously with different visitors. This version is free and easy to install on your website using HTML codes.
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Increase sales with effective customer relationship management software - Anchor CRM. This application helps businesses gather detailed information about customers, track their preferences and requests, file reports about customer complaints, discover trends and buying patterns, and develop marketing campaigns. Anchor CRM is one of the most affordable and comprehensive customer relationship management applications currently available on the market. Anchor CRM helps businesses compete better and sell more by helping sales staff gather and share all available information about clients - name of a company or a person, contact information, sales volume and history, person(s) responsible for this account, account manager preferences, complaints filed, discounts offered, list of recent phone calls or meetings with a brief synopsis of each and much more. When organized and clearly structured, this wealth of information enables company sales force generate more revenue, do more in less time and increase customer satisfaction. Anchor CRM tracks each sale, which means that it takes only a few seconds to look up warranty conditions or expiration date, find necessary part serial number, provide the exact quote, discuss shipping options or answer any other question a customer may have. Importantly, this software can store information about deals that aren't closed yet. This "sale-in-progress" feature significantly increases the chances of making a sale, since the account manager has all customer requests and questions right in front his or her eyes. The activities organizer feature available in Anchor CRM allows to plan for and have a history of various actions - phone calls, e-mail correspondence, meeting, visits, presentations, participating in conferences and trade shows. This data helps business people identify trends and behavior patterns and turn this knowledge into a gold mine. Sell more now!
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VueChatCS functions as a plug-in replacement module for a company web site?s customer support section. VueChatCS employs a suite of advanced collaborative tools supporting rich, real-time multimedia communication between portal/website/e-visitors, and customer support representatives.
The product does not require the customer to download or install any software. It is integrated with the web pages via a ?call? or ?collaboration? button that starts an instant interactive session.
The basic configuration of VueChatCSincludes:
:: Web Based Chat Applet ::
Text-Based Chat
Video ? Real-Time Streaming Video (Static photograph is optional)
Push HTML Pages (User can simply open their Internet browser and they can talk to the representatives).
Email HTML link to instant Chat
Separate communication channel for inter-company communication
:: Server Package ::
Downloadable Server
Server Hosting
Virtual Servers have unlimited Channels on one server.
User Administration
The Queue
Local Queue ? Each rep can have their own queue of customers for call waiting.
Global Queue ? Every rep shares the same customer queue on the main server for call waiting.
Remote Server Control
Automatic Software Updates
Proxy Server Support
:: Representative Package ::
Greet and Automated Messages
Inter-representative IM (Instant Messaging System).
Inter-representative Video Chat
Status Control (Reps can choose whether they are available, away, occupied, or invisible).
Session Control (Reps can chat with up to 6 customers simultaneously).
Automatic Call
Chat Transfer: Transfer of customers between representatives without e-visitors being aware of the process (unless video is in use).
Ability to for e-visitors to leave messages should their account representative be unavailable vs. be handed off to someone new.
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No Spam Today! is an SMTP proxy server based spam filter that sits between the internet and your mail server. Incoming mail is accepted from the open internet, checked for spam, and is then delivered to your existing SMTP mail server. NoSpamToday! uses the award-winning SpamAssassin? engine to flag spam mail in the subject line and add a filtering report to spam mails according to your configuration.
When installing No Spam Today! you will get: 1. A complete one stop setup routine that installs one of the world's most advanced and thorough spam filters on your server in a matter of minutes. 2. A reliable SMTP proxy service software that makes it easy to integrate No Spam Today! into any existing SMTP infrastructure 3. An easy to use Admin Wizard to configure all important settings of No Spam Today! and the SpamAssassin? engine 4. Updates, e.g. when new versions of the SpamAssassin? engine are released 5. A virus filter and an attachment blocker (coming soon) 6. Free support (for commercial editions only)
For commercial use we offer a pricing for No Spam Today! that offers exceptional value! For personal, non-commercial use there is a fully functional Freeware Edition of No Spam Today! (see website)
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No Spam Today! is an SMTP proxy server based spam filter that sits between the internet and your mail server. Incoming mail is accepted from the open internet, checked for spam, and is then delivered to your existing SMTP mail server. NoSpamToday! uses the award-winning SpamAssassin? engine to flag spam mail in the subject line and add a filtering report to spam mails according to your configuration.
When installing No Spam Today! you will get: 1. A complete one stop setup routine that installs one of the world's most advanced and thorough spam filters on your server in a matter of minutes. 2. A reliable SMTP proxy service software that makes it easy to integrate No Spam Today! into any existing SMTP infrastructure 3. An easy to use Admin Wizard to configure all important settings of No Spam Today! and the SpamAssassin? engine 4. Updates, e.g. when new versions of the SpamAssassin? engine are released 5. A virus filter and an attachment blocker (coming soon) 6. Free support (for commercial editions only)
For commercial use we offer a pricing for No Spam Today! that offers exceptional value! For personal, non-commercial use there is a fully functional Freeware Edition of No Spam Today! (see website)
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Application as Service is an advanced system utility which lets you run any application as Windows 2000/XP/2003 Service. You can easily configure Application as Service using its intuitive GUI interface or command line configurator directly from your software. Application as Service features very low CPU usage, custom environment variables, monitoring and detailed logging as well as many other features. You can use Application as Service software to: Launch any application as Windows 2000/XP/2003 service at system boot, before user logon; Automatically start applications before and after service; Run your application without the need of a user session; Run executable: 16 bit (Dos, Windows, OS/2), 32 bit, batch files, scripts (VBScript, JScript) as a service; Achieve higher fault tolerance with your software reporting private errors to the event log and automatically restarting on errors; Auto restart application after application termination; Redirect STDIN and STDOUT to file for console application; Specify application priority; Allow multiple processes to run within the same service; Standard input/output automatic redirection to files.
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Save valuable managerial time while gaining control over operations.Includes recipes, inventories, menus, purchasing, vendor price comparisons, links to cash registers, make/buy comparisons, comparison of invoice prices to vendor quoted prices , departmental billing with end-od-month auto pay procedure, kitchen worksheets including stock issue sheets, lists of recipes to prepare including exploded recipes, preprep/prepull sheets, temperature logs, production and purchasing forecasting, sales analysis reports( ranked by sales, counts, costs or margins), consumption reports with and without targets, multiple inventory sites including auto building of new products during transfers, end-of-period columnar vendor recap by cost category, ASCII transfer of accounts payable information, ingredient where-used and quick substitution feature, optional cost plus calculation of prices in departmental billings, track prepared/shipped/returned/served/waste in menus, sales summaries by product and customer in billings, quick changing of codes for products/recipes/vendors, variable costing methods using last purchase prices/average prices/vendor quoted prices,...
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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the software automatically displays that customer?s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
Multitasking support
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.
Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
Automatic Timing
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Security
Each supporter and group can be equipped with different user rights. This guarantees a high standa
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POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE
"According to surveys, 25-75% of shopping cart abandonment is due to websites lacking real-time customer service to answer questions or resolve problems." (ZDNet 2002)
LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site!
Using an ordinary web browser, visitors can launch a chat session with the click of a button in any web page or html email offering live service. No software to download or plug-ins to install.
Here's how LiveServiceDesk will help you grow your online business:
1 - Close significantly more sales by instantly answering visitors' questions and showing them the products and services that meet their needs.
2 - Increase the profit of your sales by up-selling and cross-selling additional products that the visitor may not have thought of or initially seen on your website.
3 - Make potential clients feel comfortable taking the next step by instantly building trust and rapport through answering and asking questions.
4 - Learn what your visitors are looking for so you can make changes to meet their demands.
Some key features in:
- Chat with multiple visitors from as many websites as you own through one application window.
- Push the exact page, link, or picture that helps visitors make on the spot purchase, hiring or sign-up decisions.
- Save time sending preset messages for common questions and special offers.
- Transfer chats to a coworker if you are unable to help a visitor.
- Allow visitors to 'leave a message' when you are unavailable or logged out of LiveServiceDesk.
- Search chat transcripts for trends that can lead you to profitable changes in your products, services and website.
- Automated setup and visitor window customisation, without HTML or programming knowledge, gets visitors chatting with you live in minutes.
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AliveChat 3.0 Beta is a FREEWARE which allows you to connect with your web site visitors in real-time via a browser-based chat interface. The application is 100% hosted by WebsiteAlive's data centres, so there is nothing to download and install. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Some features include unlimited operator/client chat sessions, proactive chat, real-time site monitoring, repeat visitors identification, site metrics and performance analysis tools, operator to operator chatroom, typing indicator, departments, automatic call distribution, and hotkeys (saved phrases and urls). Please visit www.websitealive.com for more details.
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