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Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets and can be displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of actions, such as execute a program, reboot server or update web page, will be triggered. Key features:
* Web services: HTTP and HTTPs
* FTP sites monitoring
* Database Servers: Oracle, SQL, MySQL
* Email servers: POP3, SMTP, and IMAP4
* Telnet Server
* Other TCP Services such as NNTP
* UDP Services such as Domain Name Service
* Windows 2000/NT services
* Monitoring of any network device with an IP address using PING (ICMP) or TCP Ports
* Monitoring Servers, Workstations, PC and other devices Status: Free Disk Space, Memory Usage, CPU Usage and Performance Monitor metric
* Allow you to customize the software for additional services monitoring
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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the software automatically displays that customer?s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
Multitasking support
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.
Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
Automatic Timing
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Security
Each supporter and group can be equipped with different user rights. This guarantees a high standa
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OnStart Pro is a multi-user startup manager for Windows 2000/XP/2003 that allows you to control all programs that run on system startup. OnStart Pro automatically detects programs in the windows startup folder, system registry and win.ini file and displays them in an easy to use interface. OnStart Pro's unique approach to configuration management lets you configure startup sets of other users on your computer.
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Utility for Return To Castle Wolfenstein and Wolfenstein: Enemy Territory that enables you to very easily add color to your nickname by generating the command for you.
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All-in-one MIDI musical instrument with Arpeggiator and MIDI / MIDI Karaoke Player. Allows to play piano on PC keyboard, play with any MIDI file and sing at the same time. Works with any hardware or software synthesizer installed in your computer. Includes "basic" Java Soundbank, which can be easily upgraded to "deluxe" Soundbank. Easy to learn and use for inexperienced users and rich in features for advanced.
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A very special clone of the well known memory game. Features like associating sounds, or associating three-dimensional movies, to be wiewed with red-blue 3D glasses makes MINDit an amusing game for everyone. A game that will let you spend many wonderful evenings with your family or beloved.
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Organize your information, like a card file. Give structure your personal information. Tree navigation, rich text topics and bookmarks. Word processor features, spell checker. Multi-user, share your data across a network. Import / Export, backup data. Community offering add-ons, icon packs, extensive template library. Help file, quick start, forum for expert guidance. Free, extra icons (if purchased first 10 days). 30 day money back guarantee.
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Copy Your VB Project to a New Location. All project files and related docuements are copied to the new directory. Use to create new projects based on old projects, back up your projects, get only the files actually used in your project.
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TreeDraw Viewer is a freeware utility for displaying and printing genealogy chart files created with TreeDraw V2 or later. It works with TreeDraw charts (.tdr files) created with TreeDraw Standard Edition or TreeDraw Legacy Edition. TreeDraw itself is a graphics utility for producing high quality family tree charts from Kith and Kin Pro V2 databases or from GEDCOM-capable genealogy programs.
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