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Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease.
Outlook Helpdesk is based on Exchange public folders, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Organize tickets by type, categories, priority, due date. This will help your support team deliver the quality of service your customers will expect and appreciate.
Outlook Helpdesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Outlook Helpdesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook.
After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems.
A report tool is also part of Outlook Helpdesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more.
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A powerful tool for storing and finding information. It's also a replacement for MS-Cardfile. The program can be used as a free form database, allowing you to store all kinds of information. Keep recipes, to-do lists, notes for school, addresses, and much more. Perfect for home
or business. The program offers a range of powerful features, including: search capabilities, impressive search and replace, autosave, word count, password protection, autodial, advanced printing, rich text, time stamps, OLE automation, import and export, hyperlinks, and support for plug-ins.
Notes are organized in a varitey of ways. Where Jot+ Notes differs from similar applications is that each note can be the parent for its own list of notes, which can be nested as deep as you need to create a hierarchical outline of notes. This makes it a powerful tool for organizing groups of information. The list can be ordered by title so when you add a new note it will be automatically inserted at the correct position. That makes Jot+ Notes ideal for your addresses. Notes can be dragged and dropped which also makes organization easy. Have categories, sub-categories, and so on. Each note can hold up to 1 million characters. And, within a note text can be formatted using multiple fonts, styles, colours, bullets, and other options to improve the usability of your information.
Jot+ Notes is a powerful program for handling all kinds of data and presenting it in a pleasing way. The powerful search feature makes it easy to find the information you enter.
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DayBook is a visual, browser-based drag-and-drop time-tracking application for project-oriented professionals. It includes a report designer and customizable user options.
Simply define projects and tasks, then drag tasks to the 24x7 activity grid to create time entries.
Time entries can be resized, moved and copied. Default and custom time-entry comments are supported.
Projects and tasks are organized in a hierarchical tree structure (with inheritance). Tasks can be billable or not. Optional data fields are provided for accounting codes, client info, billing rates, etc. Tree structure also includes organizational folders so projects and tasks can be organized to reflect the working environment. Included context-sensitive tools allow reorganizing tasks and folders. Shortcuts to frequently used tasks are available.
DayBook can run within browser-hosting applications such as Microsoft Outlook.
DayBook runs entirely on the local computer -- no Internet connection is needed. Data is stored in XML format in the Internet Explorer "user data" area or in a defined subfolder of the application (licensed version only).
DayBook is a light-weight application that can be left open all day without affecting the computer's performance. It can be copied between computers and has no registry entries. It requires no external resources; although use of the computer's disk file system requires the Windows scripting Active-X control known as the File System Object (licensed version only).
DayBook is provided as a self-extracting zip file. When installed, DayBook consists of a set of nested folders with the startup file in the top-level folder. It can be uninstalled by simply deleting the folder set.
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Lexa Organizer is an effective task manager software to help you organize your life and work. Organizer has a user-friendly, easily skinnable interface. In a few clicks you can add a new task with a description and reminder. You can track your daily tasks and automatically get notice of future events and tasks. You can use Organizer's built-in categories and you can make your own. Tasks can be organized by priority, category, or due date. Tasks list can be printed out in east-to-use format. Keep all your important information handy with this speedy, compact, and user-friendly software. Download a free trial version of Organizer - you'll like this software!
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Well organized, feature rich HTML authoring tool. Sports many great features such as split screen viewer, FTP client, color syntax, spell checker, WYSIWYG table and form wizards, project control, frame ready, customizable menu/button bar. The Pro edition has built in frames, forms, image map and FTP wizards.
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Multi-project planning, tracking and documentation tool that was awarded 4 stars in PMIs PMNetwork magazine. Save time, get organized and stay in control with this flexible and easy to use tool. You don't have to be a project management guru to use it. Document the entire project and its deliverables. Manage and track activities, milestones, issues, costs, changes, responsiblities, accomplishments and time. Prepare flexible format single and multi-project status reports. Run efficient project review meetings with the meeting management capability. Document lessons learned for post-project reviews and save completed projects in the Project Archive database. The Project Office features help you to set project standards and ensure they are followed. The online help facility includes valuable information about how to manage a project. The software is available for Individual users (Individual Version - $145) and for multiple concurrent users (Corporate Shared Network version - $495)
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With CodeVista, programmers can store and organize snippets of code, whole classes or even complete program installation kits as well as any other type of files together with rich text formatted notes and descriptions, Internet links, whole HTML pages and much more!
MVCodeVista is directed at programmers (both casual and professional) and other professionals who can benefit from having a capable and extensible document and code library at their disposal. It can be used in a workgroup as well. With CodeVista you can work with many databases covering different areas.
Get yourself organized with CodeVista Library!
Features:
- Maintain a library of information from an area of your interest in a hierarchical manner.
- Store colorized snippets of code for any programming language or languages you use.
- Create rich formatted notes for any item and its parts.
- Store documents, install kits, executables, zip archives or just about any other type of file and run/open them straight from the library.
- Store separate descriptions for each file attached to an item in the library.
- Browse the Internet straight from MVCodeVista and save interesting links or files from the web straight under a specified library item.
- See instantly what parts an item contains.
- Link items from different categories between each other with link descriptions.
- Use full text search capability to search the library.
- Sort search results.
- Bookmark items.
- Export and import items or whole branches of your library and exchange it with your friends or colleagues.
- Send exported items or their rich text formatted versions by e-mail.
- Print your items.
- Replicate complete databases and synchronize changes for example between your home and work replicas.
- Visually resolve replication conflicts and combine 2 different versions of an item together.
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Advanced SQL Code Collection (ASCC) is a powerful but easy to use tool for application programmers, database designers and database administrators who need to keep track of and reuse SQL source code fragments.
With its intuitive user interface, ASCC delivers a nice functionality and ease-of-use for a authoring tool. Queries, functions, other SQL code fragments of your past and curent projects can be stored, annotated, organized and easily retrieved. All these objects are displayed in a hierarchical tree format and are represented by icons. Using this hierarchical tree structure you can organize your code fragments in a way that makes sense to you.
The ASCC incorporates a powerful editor that enables you to write your SQL scripts efficiently. It includes SQL syntax highlighting, SQL code templates, power search engine and convenient bookmarks. A set of advanced Cut, Copy, Paste commands will help programmers with tedious repetitive chores like retyping text strings several times or moving text to and from the Windows clipboard. If you perform even a small amount of SQL programming, ASCC is a valuable addition to your toolset.
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OmniValue is an advanced and easy to use application for managing financial assets. All types of assets including stocks, mutual funds, bonds, and bank accounts can be managed in the same OmniValue document. In an OmniValue document assets are organized into portfolios which are owned by an owner. An asset is described by defining transactions such as buy, sell, dividend, or a split. Financial metrics such as market value, gain/loss, cash flow, investment, return, and ROI are automatically calculated at all levels of an OmniValue document, both as numbers and as graphs.
OmniValue supports price updates from quote servers on the Internet. Most stocks, funds, and bonds traded on major markets around the world may be updated from Internet references. OmniValue also calculates tax using standard methods such as Average Cost and FIFO. OmniValue will automatically select the tax method that minimizes the tax.
OmniValue has a built in report generator which generates detailed and extensive reports in the HTML format. The reports can be viewed in a web browser and opened in other office applications such as Excel and Word.
OmniValue 2.0 features a new financial metric for Cash flow, support for multiple tax calculation methods, high and low price alerts, bookmarks, a rebuilt transaction engine with support for different record and payment dates in a transaction, reference scaling, and full graph view. Plus many more improvements, including support for Windows XP controls and styles, reorganization of data summary tab, etc.
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Cartagio... the next generation browsing tool for serious power Internet users? the ultimate application for internet research, collaboration and knowledge management...
Imagine a typical scenario - You are surfing the web, shopping, comparing prices, gathering sales leads or trying to find out what your competitors are up to. Instead of surfing free-style and ending up who-knows-where, you define your mission, effortlessly throw aside the distracting features of the web (saving them for later access if you wish), and concentrate on the task at hand. All the while, everywhere you go is organized in association with your goal, you sign post along the way for later access by yourself or those who'll follow in your footsteps. Cartagio helps you focus, organize and record your thoughts, and share your conclusions with others. Use it to record your experiences and the discoveries made as you travel through the web, saving a trail for others to follow.
With Cartagio,
· Your navigation trail is saved with your project,
· Add detailed comments as you bookmark useful web sites,
· Sites are automatically rated according to your own keywords,
· drag and drop web page snippets into Snippets folders e.g. news items, prices, web forms, contact information (they might otherwise be gone next time you visit!)...
· Create educational tours for use by others.
In addition, with Cartagio Pro or Enterprise:
· Access your projects from anywhere,
· Team with your colleagues and clients on work projects,
· Collaborate in real-time on project content and documents,
· Add documents, correspondence, images, sound files etc. to your projects,
· Record team research time for client billing/statistics reports,
· Author marketable PBB knowledge projects,
· Encrypt sensitive material
· Interruptions? No problem - resume where you left off!
Cartagio - Transforming Research into Knowledge.
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