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Generate sales leads, qualify leads, build favorites list and build powerfull Knowledgebase on topics of your interest from the internet quickly and efficiently. The KM Navigator utilises multiple search engines simultaneously and saves a lot of time and money for the user. The results produced by the KM Navigator are accurate and usefull to drive businesses through competition.
Features of KM Navigator Vr 3.1:
Search multiple search engines simultaneously.
Build datewise accurately clustered Knowledgebase on topics of your interest.
Usefull to build knowledgebase of competitors, Vendors, customers, Prospects etc.
The Knowledge Window has easy to use interface that resembles that of Internet Explorer.
Build clustered Favorites.
Extract targeted Sales Leads
Verify leads
Export to Microsoft Outlook for mailing.
KMsoft can take Advanced Search and enterprise Un-structured data mining for building powerfull Knowledgebase solution based on the KM Navigator /spider technology.KM Navigator could also be customosed for Search engine promotion and ranking applications.
KMsoft welcomes any customisation requests to KMNavigator and any of its products. Please log on to http://www.km-vision.com/outsource/CustomiseProduct.htm
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The ATAF-Support program is a FREE online web database application that can handle online support request. The ATAF-Support program is used on this site.
ATAF-support runs on IIS 4.0/5.0 server or a Linux server with Chilli ASP installed
The ATAF-Support has 4 forms
* A support form where the user can raise a support request
* A reply form where the help desk can answer support questions
* A view form where the users can read the answer
* A Knowledgebase search form
The ATAF-Support application automatic notifies users and helpdesk by when changes are made or questions are updated.
ATAF-support is parameter controlled so you can easy setup :
Company Name
The support Email address
Program description
Keywords
List of programs
Program versions
Page headers and footers
All this is done in the settings.asp no need for you to change any ASP or HTML code
ATAF-support is also available in a version for mySQL, MS-SQL, IBM AS/400 DB2 email us ofr more information
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A knowledgebase is a place where you can store all kinds of information, your knowledge. Powerful search-, sort- and filter functions must be available, so it is very easy for
you to find what you are looking for very fast.
Utilities that will guide you to related information (documents, images, sounds, etc) must be available, as well as easy to use import/export functions.
ExEntryC's Junior offers you all these functions.
knowledgebase information build knowledgebase personal professional
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ieSupportManager is a fully featured helpdesk software utility with a web access module included. Log your internal or external issues, add to and look up the fully searchable knowledgebase and prioritise, sort and filter issues and more. Identify unusual issues and track trends via the generous suite of reports. Installation is only a matter of minutes. Powerful yet easy to use and 32-bit client-server enabled for speed & efficiency. Full context sensitive help with comprehensive user-defined security levels.
ieSupportManager is in use in many organisations around the globe in the software, media, pharmaceutical, medical and transport sectors for example. Flexible features include user-definable labels, buttons, menu items and dialogs. This facility also gives ieSupportManager full multi-lingual capabilities. User-defined fields capability with powerful dynamic reporting. Other uses include bug tracking and product development issue management. MAPI compliant email facilities built-in. Option to email reports in PDF format is available if Adobe Acrobat PDFWriter is installed.
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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the software automatically displays that customer?s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
Multitasking support
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.
Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
Automatic Timing
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Security
Each supporter and group can be equipped with different user rights. This guarantees a high standa
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Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
Here's an example:
A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message "Instruction at 0x780012f3 referenced memory at 0xaa000000". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.
You start RKB, and click the Add button. The Problem/Solution dialog appears and you type in both the reported problem and the solution.
One month later, another user calls in and says "Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes!"
You type "Orange" into RKB's Find box, press Enter, and the screen displays all the problems which have the word "Orange" in them.
You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem/Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.
You read the solution to the caller, and you're done.
To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions.
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Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.
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