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Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease.
Outlook Helpdesk is based on Exchange public folders, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Organize tickets by type, categories, priority, due date. This will help your support team deliver the quality of service your customers will expect and appreciate.
Outlook Helpdesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Outlook Helpdesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook.
After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems.
A report tool is also part of Outlook Helpdesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more.
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www.kManager.com: kManager is a knowledge management software platform for managing the multiple knowledge management functional needs of your organization and your subsidiary organizations, and interconnecting them with your customers and your business partners - in one place.
kManager provides a knowledge management software framework to support the Sarbanes Oxley process controls and monitoring instituted by your organization. The base Sarbanes Oxley template can be extended to support the needs of your particular organizational processes. Through the use of extensible templates kManager will adapt to the evolving requirements of the Sarbanes Oxley Act.
As a knowledge management software tool, kManager allows you to create an unlimited number of document repositories with version control for multiple attachments.
kManager delivers knowledge management with discussion forums. An unlimited number of forums, sub forums, with or without response threading, may be created. Forums can be bookmarked, monitored, and responses can be edited for correction after being posted. Responses can be ranked for usefulness and searched by field as a means to mine useful information or identify organizational experts.
kManager knowledgement management software provides a unique way to share files using a web browser.
Integrated within the knowledge management software platform is the ability create hierarchical relationship between people. Multiple such relationships can be created to capture the needs of a matrix organization.
kManager knowledge management software uses extensible templates to provide any number of knowledge base areas as required.
kManager knowledge management software comes integrated with a search feature that provides specialized search across all kManager knowledge management application templates.
kManager allows you to search for people across your organization and sub organizations based on their profile information.
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Microcafe Concept helps manage your restaurants customers, booking and table turnover. Based on years of experience and consultation with hospitality professionals, Microcafe Concept can help you greatly IMPROVE CUSTOMER SATISFACTION and MAXIMIZE TABLE TURNOVER . Additionally there is no complex training your staff, no special equipment required, and you retain full control of the data on your systems! Customer service is where this business is at, don't waste anymore of your or your customer's time forgetting important details, missing reservations, and overbooking your tables!
COLLECT VALUABLE CUSTOMER INFORMATION
Knowing your customers is the secret of any successful business owner, but how do you track all your guests? Microcafe Concept has the answer. Simply by taking everyday bookings you can build valuable customer database. This database will be the knowledge base of your company and can be used in the future for targeted advertising campains, special invites, or as a reference for future business decisions!
TABLE MANAGEMENT
All restauranteurs want to fill their tables, but overbooking can be disasterous. Microcafe Concept provides the solution: Table Management. Simply by assigning a table (or tables) and an estimated turn time for each booking, Microcafe Concept will be able to display table availability, maximize table turns and eliminate overbooking!
BOOKING REPORTS
Need to see what you have booked at a moments glace? Microcafe Concept's booking reports are designed for exactly that purpose. Display a report for a single day, or for a greater overview, show the bookings that you are expecting for a custom defined date range. Naturally, these report are sorted by date, location, outlet, section and status.
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NewWayService is the Help Desk software solution designed to maximise your service centre or call centre department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues, jobs, requests or work orders.
With its very user-friendly environment, no intense training is needed to learn to use it. Flexible, NewWayService adapts itself to your needs, whether you are a major corporation or a self-employed worker.
NewWayService base modules are: work orders, actions and worked/ billed hours, customers and contacts, hour banks, technicians, products and serial numbers, spare parts, appointments and scheduling, work schedules and knowledge base.
NewWayService also includes unique features to simplify your work:
- Sending and receiving work orders by e-mail
- Calendar of appointments
- Managing technician specialities
- Inserting documents option
- Generating automatic work orders
- History
- Knowledge base
- Data import/export utility
- All reports, forms and e-mail formats completely customisable according to your needs
- Complete security by user
- A relational database
- A lot more...
NewWayService 2 is, without a doubt, the top solution for all organisations which care about the quality of their service.
This is only a brief outline of the many functionalities of NewWayService 2. Thus, we invite you to download this software and try it free for 45 days, so you can discover for yourself, how NewWayService can benefit your company.
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PrimaSoft WEB DATABASE SERVER enables you to quickly create, manage and share your databases with friends, clients, and coworkers over the Internet or Intranet. It is a fast and easy web tool for organizing your personal or company data online. 1) Organize and manage virtually any kind of data online: Set up a contact database for your business, a knowledge base for your organization, or a product catalog for your corporate web site. Create information managers for your personal use. 2) Start immediately: Define database, and right away process, manage, and share your information. 3) For the novice: Intuitive interface and ready-to-use layouts make it easy to set up and use. No programming required. 4) Customization: Extensive number of features give you total control over the layout of the data-display pages. 5) Ready-to-use solutions: Get started right away with a number of ready-to-use database templates.
PrimaSoft ORGANIZER DELUXE (desktop) enables you to quickly create, manage, and process your data on your desktop computer. Powerful export and import functions: Databases created and maintained with PrimaSoft Organizer Deluxe can be easily exported to your Web dB Server accounts. They are right away ready for online processing.
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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the software automatically displays that customer?s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
Multitasking support
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.
Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
Automatic Timing
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Security
Each supporter and group can be equipped with different user rights. This guarantees a high standa
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Now you can get serious about journal writing. i*write has been designed from the ground up as the journal writing tool for professionals. It is based on solid mainstream technologies to run on all Windows operating systems from Windows 98 to Windows XP and beyond. Once you start working with i*write, you will notice that it has been developed by people who actually write journals as part of their daily professional activities. This shows in many details, especially in its strong navigation and full-text search functions. Even the Standard Edition has blazingly fast text search but the Plus Edition offers industrial-strength full-text search capabilities that have been described as simply amazing. Save time writing:
Use shortcut keys to quickly access all commands. Use right-click menus for frequently used functions. Structure visually what you write: Indent or un-indent with just a mouse-click. Use copy and paste or drag and drop to move text and images between i*write and other applications. Save time finding what you wrote: navigate through the journal by date or by category. Let i*write automatically find the closest entry. View journal entries by date or by category. Find entries on the tear-off calendar. Adapt the user interface to your level of experience.
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The program asks you questions about the conditions you hunt under and then gives a recommendation based on what experts advise for the conditions. You can alter one condition to see how answer is affected. Program also has logs for entering your own info to harvest, scouting records, etc., packing lists. Library of topics including recipes. Previous versions were recommended in Outdoor Life magazine and elsewhere. Both the Fish Expert and Deer Expert use expert system technology. This is a computer technique and language for relaying solutions simply in a complex environment. The expert systems you see here may make the process look simple, but are actually sophisticated state of the art computer algorithms for filtering information to arrive at a solution. Your solutions are arrived at by you providing more information about your situation. In addition the expert system format is an excellent tool for filtering an immense mass of information. Filtering is an essential concept and tool in today's information age. The internet, computer data bases, and libraries are full of ideas, but how much time do you have to examine every possible situation. The knowledge base you get when you purchase our products synthesizes numerous possible situations and possibilities to arrive at a solution which experts would recommend. Our programs are not games or simulations which might cover a few possible scenarios, but are fantastic at giving you real, useful knowledge quickly which you might not otherwise acquire in a lifetime. Our hunting program covers over 100 scenarios and our fishing program covers over 350 scenarios! The computer language our programs are written in are the latest high level computer language designed for artificial intelligence and expert systems as well as regular programming. Other languages might require 100 times the storage space as our programs, if they were able to do the same things we do. Copyright (c) 1990-2000 Strat-Tech, Inc.
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Stauri FAQtaur 2.0 is a complete system for creating virtual characters for your web site. Stauri FAQtaur 2.0 will allow you to:
o Quickly create a knowledge base of facts from existing documents and web pages
o Link questions directly to facts or answer using in-built natural language capabilities
o Create sound files from your knowledge base allowing your character to speak
o Web page customization requiring no programming knowledge
o Server maintenance suite allowing you to modify and maintain your character
o Record and review all questions asked and answers given
It is a development tool allowing you to create an interactive software agent that can be programmed to automatically respond to questions by querying a pre-established questions and answers database. The conversational nature can make interacting with the agent informative, interesting and entertaining. The system is designed to answer frequently asked questions, eliminating the need to call customer service and wait to speak to a representative. What's more, virtual assistants are available around the clock and even on holidays. It can also be used for a wide variety of other purposes, from education and training to fun and entertainment. All questions asked are recorded and available for review. This makes modifying the questions and answers database to match the requirements of your customers (or other audience) a simple and straightforward task.
System Requirements
A PC running Windows 98/Me/2000/XP
Server applications require a Windows host capable of running scripts
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