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Interactive Voice Response System (IVRS) is the generic term given to applications that integrates a Company?s/ Organization's telephone and computer system to become a voice computer that transforms the caller?s telephone into a terminal capable of directly accessing information and services. Interactive Voice Response (IVR) systems allow the publishing of corporate database information through an interface familiar to everyone, the phone.
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Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in .wav format with time and date and can be renamed by user, it needs is Voice Modem. It can record phone conversations and monitor call-center agents. Save time and money managing your recordings. Easily save and review recorded conversations. The software is having caller id compatibility
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Telephony development component(ActiveX Control), extensition of Microsoft TAPI2.0,support multi-lines, multi-calls per line, help you build you IVR system in few minutes. It can release you from the drudgery of writing low-level code. It makes adding computer telephony to your applications easy!
TAPIEx product line addresses the rapidly escalating need to incorporate computer telephony into new or existing applications. TAPIEx makes it very easy to add telephony functionality to preexisting applications or to build entirely new applications with telephony built-in from the start. For example you can easily add the ability to do screen pops utilizing Caller ID, dial from within a database application, add an interactive voice response (IVR) system to your database, call timers,call recorders,survey systems,call center apps,conferencing systems, create a market survey system, and much more.
Component Features: TTS(Text to Speech), Speech Recognition, Custom phone signals detection, Conference, Transfer, Caller ID - Name, number ,Playback WAV over phone line ,Record WAV files from phone line ,Generate DTMF - Generate tones - 0-9, *, #, A-D Detect DTMF tones - remote party key presses ,Park, UnPark, Pickup, Answer, make, drop, hold, unhold ... phone call.
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The Message Server Communication Suite is designed to take care of all your communication needs. It allows you to send messages to pagers, mobile phones (SMS), fax machines, as voice file or as E-mail. At the same time you can configure the application to handle all your incoming calls. Interactive Voice Response (IVR) applications for CT (Computer Telephony), where the caller uses the phone keypad to enter values, can be created through the graphical script designer. Applications like Fax On Demand, SMS On Demand or Voice Mail are possible without any programming. A simple voice modem or voice board is all you need. Voice files can be recorded or created through a text-to-speech engine. You can also design interactive scripts to dynamically react on incoming SMS or e-mail messages. Scripts like SMS-to-Email or EMail-to-SMS are only some of the possibilities.
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IVM is a telephone answering machine, voice mail, call attendant, info-line and interactive voice response (ivr) program for Windows computers with voice modems or professional telephony line devices.
Typical Applications
~ Voicemail (from a single answering message to hundreds of voice mailboxes).
~ In-coming caller ID logger or display.
~ Call attendant (using the menu call transfer features) to transfer and direct calls.
~ Telephone information lines or AudioText type systems.
~ Automated telephone order taking.
~ Automated telephone surveys (using the number entry features linked to a database).
~ Credit card telephone account payment.
~ Dial in computer control or information (eg. Dial in to test security alarm or to restart server).
~ Many more telephone related applications.
Features
~ Multiple telephone line support (1 - 64 lines simultaneously).
~ Caller ID logging (even if no message is left) and optional on-screen caller ID flash display.
~ Call key select menus and ability for caller to enter numbers.
~ Automatic message forward by email or upload to internet.
~ Call transfer (subject to your phone company or PBX features).
~ Remote Access (listen to messages by dialing-in) including toll-saver.
~ Save in-coming messages as wav files (keep messages for legal/record purposes).
~ Automatic hours feature (enter your office hours and it will automatically answer after hours).
~ Unlimited (selectable) out-going messages and menus.
~ Call simulator is included so you can test your systems off-line.
~ Unlimited voice mail boxes (each with own email forward, internet access page or remote access).
Extended message play on key press including support for wav, mp3 and a number of other formats.
Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files.
Ability to open files or run other software to process data or report information.
Free professionally voiced greetings included
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A powerful, easy-to-use system that quickly implements a professional voice response system into your business, Interactive Voice Guide was designed to provide easy to configure automated call handling systems which can be tailored to individual needs. Setting up any of the IVR systems below is now fast and straightforward using the Interactive Voice Guide software.
Get started in minutes using one of the many supplied demonstration templates. Quickly modify the details to suit your own requirements thanks to Interactive Voice Guide's Graphical Script Writing Interface. Incoming call data is logged in MS Access format, allowing information to be used by your other MS Office utilities.
The intuitive Graphical System Designer can create your system in a matter of minutes, and the rich functionality and the ease with which Interactive Voice Guide can be customized provides you with the means of creating the system you want.
Interactive Voice Guide is fully TAPI compliant, and can work with a wide variety of voice modems and telephony cards (e.g. Dialogic).
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AnswerMyPhone lets you use your PC as an Answering Machine for your telephone with callerID information. AnswerMyPhone is a windows software that will listen for incoming calls once it is loaded. It supports multiple voice mail box and creation of interactive voice menu(simple IVR) so that messages for each person or department in an office will placed in a separate folder/mailbox. You don't have to pay expensive service charges or monthly rentals for answerphone services provided by telecom companies. Unlike traditional answering machines it can record large number of messages limited only by your harddisk space. Answer Myphone is more flexible and cost effective than traditional answering machines. Records all incoming calls in real time and stores them as wave files for voicemail access. You can either play recorded messages your multimedia speaker or access them by calling your phone remotely from anywhere in the world with a custom PIN number.
Features:
Automatic detection of voice modem/telephony device during first install.
Replace greeting with your own custom recorded greeting.
Set the number of rings before answering.
Set incoming message recording time in seconds
Email nofitication - Forward each copy of your voicemail to your email account as a wav file.
Messages are played in an orderly fashion so that the latest one is played first and the oldest last.
Extra settings for configuring BAD modems that cannot identify proper disconnect tone.
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The Panorama Factory creates high-quality panoramas in a highly automated fashion from a set of overlapping digital images. You can add image hotspots, export to VR formats and create web pages that link your images into virtual tours. The software also corrects for lens-induced distortions and creates either cylindrical or spherical image projections. Additional features include onscreen zoom, support for digital SLRs, correction for barrel distortion, correction for brightness falloff and interactive controls.
The Panorama Factory creates images that rival those made by expensive rotational and swing-lens panoramic cameras. Not only can The Panorama Factory facilitate creation of immersive VR worlds, it also provides features for the fine-art panoramic photographer who wishes to work from ordinary 35mm images or images captured with a digital camera.
The Panorama Factory supports JPG, BMP, PNG, TIFF image formats and QTVR, IVR and PTViewer virtual reality formats.
The virtual tour features make it possible to add hotspots to panoramic images and to create and update web pages and thumbnail indexes. Hotspots are used to link panoramas together. For example, a set of panoramas showing rooms in a house can be linked together so that clicking on a doorway moves from one room to another.
Users can automatically create web pages and thumbnail indexes when the panoramic images are saved. The web pages and thumbnail indexes are created from templates. Some predefined templates are supplied with The Panorama Factory V3.0, and users can create their own templates.
The software optionally corrects for barrel distortion and for brightness falloff, two problems that are common to many digital cameras. These problems can be corrected automatically and, if necessary, the user can adjust the corrections interactively. Automatic image alignment and focal length detection can also be adjusted interactively.
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Benefits
TERAVoice can increase productivity by optimizing telephony communications. Never miss a call and get instantly notified on your mobile phone, on your pager or via e-mail. Increase customer satisfaction by optimizing hotlines with voice menus and managed waiting queues and create custom IVR solutions in order to cut down cost for call agents.
With its MMC-based management console, TERAVoice can be administered and monitored easily, even from remote computers. For smaller configurations no dedicated server is needed, simply plug-in an appropriate analog or ISDN telephony board into your file-server and get your telephony solution started at very low cost, while maintaining scaleability through being able to switch to a dedicated system for higher loads later.
Hardware
Through its integrated TAPI and CAPI interfaces TERAVoice is able to support a wide range of telephony hardware starting from simple voice modem up to Multi-PRI ISDN boards or professional TAPI-based telephony boards even in mixed configurations.
Flexibility
TERAVoice combines the ease-of-use of simple voicemail solutions and the flexibility of programmable systems. Voice mailboxes, voice menus and several other call handlers can be created with just a few mouse-clicks. At the same time TERAVoice provides an easy to understand programming interface for creation of custom Interactive Voice Response (IVR) application. Through its integrated scripting capabilities, building custom solutions is as easy as creating ASP (Active Server Pages) web pages.
Notification
TERAVoice is compatible with all SMTP-based messaging systems and mail servers for delivering voice messages and call notifications. Additionally subscribers can be notified via SMS or pager messages and by the MWI (Message Waiting Indicator) of their PBX telephones. A windows client tool for notification and mailbox configuration is available as well.
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