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Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.
helpdesk email management cerberus helpdesk email management software
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WorkRoll is a web-based "issue tracker" (non-spyware, non-dataminer) that ships with its own Windows installer (which includes a JSP application server if you need one). Once installed, users connect to it through a web browser from anywhere on the internet (and the browser requires no plugins, ActiveX controls, or Java). Installation requires no text-file configuration, no non-standard or third-party Java classes, and no database. (If you don't have a JSP-friendly application server, several are available for free and are easily installed.)
Software developers should think of WorkRoll as a fully featured, e-mail-enabled "bug tracker." Other users should think of WorkRoll as "to-do" list to be shared via the web among members of a project team.
In either case, WorkRoll allows people to assign "issues" (things that need to be done before a certain time) to themselves or to other people, to assign a priority ("low," "high," "emergency," etc.) and a status ("open," "resolved," etc.) to each issue, to associate each issue with a certain project, to set deadlines, and to link URLs to issues. Users may then sort and filter lists of issues (for example, sorting the list by due-date, or filtering the list to show only issues assigned to a certain user).
If WorkRoll's e-mail capabilities are enabled, users will receive e-mail-based notifications of newly added or changed issues, and reminders of impending and missed deadlines. WorkRoll can generate printer-friendly versions of the issue lists it keeps track of, and can import and export these lists to and from other applications. And WorkRoll supports "tiered access" to its features (for example, "administrator" users can create new user accounts, while non-administrator users cannot).
bug tracker issue tracker to-do list task manager web-based bug tracker web-based issue tracker web-based to-do list web-based task manager jsp bug tracker jsp issue tracker jsp to-do list
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ReFiT-Analyzer helps programmers to get an overview about the components of a programm by automatically building a HTML source code information system. You can easily view it with your favorite browser or with the windows user interface of ReFiT. The analyzer accepts many languages, up to 15 languages in 1 run, and if you are looking for crossreferences in your software, use the ReFiT-Analyzer as a big timesaver. It produces reports like "What keywords does a program use ?", "Where is a module or copy used ?", "What programs have to be compiled if a copy changes ?", "What members are missing in the source libraries?", What members are never referenced ?"
ReFiT-Generator produces, on basis of record copies, Cobol I/O modules that contain all basic input/output operations, to standardize all I/O handling and prepare for easy data migration with the Migration Workbench. Each I/O coding in an application programs may be replaced by a perform. So programs issue only logical I/O without knowing the filebasis. By using this technique all I/O is done by the moduls you generate. All moduls and the application programs use the copy
RFTCIOS to communicate.
ReFiT-Workbench generate, based on a mapping table, up to 99% of all required transformation coding, including the interface to user written coding in copies and edit-modules. So all processes are repeatble.
sourcecode analysis version check referential integrity reverse engineering data dictionary reengineering data migration legacy to web cobol generator refit source
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