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Free Helpdesk Software Downloads

 

ieSupportManager

ieSupportManager is a fully featured helpdesk software utility with a web access module included. Log your internal or external issues, add to and look up the fully searchable knowledgebase and prioritise, sort and filter issues and more. Identify unusual issues and track trends via the generous suite of reports. Installation is only a matter of minutes. Powerful yet easy to use and 32-bit client-server enabled for speed & efficiency. Full context sensitive help with comprehensive user-defined security levels. ieSupportManager is in use in many organisations around the globe in the software, media, pharmaceutical, medical and transport sectors for example. Flexible features include user-definable labels, buttons, menu items and dialogs. This facility also gives ieSupportManager full multi-lingual capabilities. User-defined fields capability with powerful dynamic reporting. Other uses include bug tracking and product development issue management. MAPI compliant email facilities built-in. Option to email reports in PDF format is available if Adobe Acrobat PDFWriter is installed.

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LBE Desktop Helpdesk

Easy to use helpdesk system, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.

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LBE Free Helpdesk

Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators.

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LBE Web Helpdesk

Fully functioning helpdesk software designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- We charge per concurrent user, not individuals This means you only pay for the number of people you expect to be simultaneously using the helpdesk. By doing so, we can make LBE Web helpdesk affordable for small and medium sized enterprises. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Web Helpdesk is they found it very easy to understand and learn how to use it. Adapts to your needs:- Easily configured to reflect the way that you work. Easy to set up:- No need for an expensive on-site visit from us to install LBE Web Helpdesk. Just run the supplied setup on each PC, specify the location of your database and you are ready to start. Scalable:- LBE Web Helpdesk can be used with the supplied Access database, Microsoft Sql Server or Oracle. Extensive Reporting:- Supplied with many reports. If you need further reports, you can build your own reports using many of the commonly available reporting tools. Integrates with our other Helpdesk Systems:-Both LBE Desktop Helpdesk and LBE Web Helpdesk can share the same database. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. System privileges. Manage support contracts.

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Help Desk Software - Service Log for Access

Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use. Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the fault has been logged, and the details Quotations (approved or rejected) Invoicing (including a cancellation fee option) and a Batch Email facility. Statements Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory To maintain good relations with your customers, the Service Log solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

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rapidHELP

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). Customer Tickets When you create a new ticket, the software automatically displays that customer?s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used. Multitasking support The system is multitasking compliant in every respect. Integral Absence Manager The Absence Manager controls the availability of all Call Centre staff. Uniform GUI for Administrators and Users rapidHELP administrators use the same GUI as the users. Internet Capability The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface. Automatic Timing The duration of all support actions can be timed automatically. Automatical display of new tickets The system automatically informs every supporter about new tickets, and provides a list of unhandled issues. Statistics Clearly arranged statistics tell you everything you need to know about your Call Centres performance. HTML-Functionality rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions. Drag and Drop The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff. Security Each supporter and group can be equipped with different user rights. This guarantees a high standa

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1 Cool Button Tool - Java

Spice up your web-site with animated buttons, menus, navigation schemes and other interactive Java applets using this easy-to-use tool - you can even add sound effects. Just arrange your buttons in a WYSIWYG window, and press 'Build Java', 1 Cool Button Tool generates all the java and HTML code for you. Personalise your menus with your own JPGs, GIF, WAV or AU files. There is even a JavaScript interface for more advanced users.

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Justbackup

With JustBack you can backup to CD-R or CD-RW. All data is compressed but the original directory structure is maintained. Uses incremental backups and maintains a local accessible copy of the most recent backup. Runs in the system tray and has a built in scheduler for unattended backups. Backup sets can be password protected.

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CodeThatPacker

CodeThatPacker is a powerful JavaScript compression utility. CodeThatPacker removes comments and whitespaces from your scripts, supports all JavaScript syntax including regular expressions and automatic semicolon insertion, can copy several js-files into one, compresses JavaScript in HTML files.

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Check Proxy Professional (HTTP)

Check Proxy Professional (HTTP) Features: 1. Managing / checking HTTP proxy lists 2. Proxy list printing 3. Proxy anonymity level detection 4. Determines type of the proxy server (Anonymous/Transparent) 5. Determines speed of the proxy server 6. Determines Location (country) of the proxy server 7. Recognize different formats of proxy list (separated by colon, spaces, tabs, etc.) 8. Proxy finder (Proxy Hunter) ...

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West Coast Lighthouses Screensaver

The Free West Coast Lighthouses Screensaver by ScenicReflections.com displays 47 beautiful and calming images of West Coast Lighthouses - some of the most beautiful lighthouse images you may ever see. This free lighthouse screensaver also features three beautiful, full-length, CD-quality musical compositions by Cynthia Jordan.

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WashAndGo

WashAndGo gives you the power to remove this space-wasting garbage from your system. For example WashAndGo can remove *.bak, *.tmp files, etc, also 0-Byte files and wrong uninstall entries. It has the capability to delete defective links, empty the TEMP directory of your system, erase old browser cache-files and clean your start folders. This is just a small selection of the program's clean-up-tools.

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PhotoMeister Professional

Helps you to handle, edit and publish photos from your digital camera. All functions that you need to manage your photos and to impress your family, friends or customers with your photos are included in one piece of software! Easy to use and install! Built around three basic functions: Import, Improve, Impress.

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