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NewWayService is the Help Desk software solution designed to maximise your service centre or call centre department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues, jobs, requests or work orders.
With its very user-friendly environment, no intense training is needed to learn to use it. Flexible, NewWayService adapts itself to your needs, whether you are a major corporation or a self-employed worker.
NewWayService base modules are: work orders, actions and worked/ billed hours, customers and contacts, hour banks, technicians, products and serial numbers, spare parts, appointments and scheduling, work schedules and knowledge base.
NewWayService also includes unique features to simplify your work:
- Sending and receiving work orders by e-mail
- Calendar of appointments
- Managing technician specialities
- Inserting documents option
- Generating automatic work orders
- History
- Knowledge base
- Data import/export utility
- All reports, forms and e-mail formats completely customisable according to your needs
- Complete security by user
- A relational database
- A lot more...
NewWayService 2 is, without a doubt, the top solution for all organisations which care about the quality of their service.
This is only a brief outline of the many functionalities of NewWayService 2. Thus, we invite you to download this software and try it free for 45 days, so you can discover for yourself, how NewWayService can benefit your company.
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Successful bug tracking has a direct correlation upon the success of software development projects. Your company?s reputation relies on delivering usable software that is delivered on-time, on-budget and with high quality. Defect Tracker is bug tracking software that facilitates document sharing, customer requirements tracking, test case management and bug tracking and management.
With Defect Tracker, you can globalize your quality assurance efforts by providing your team with 100% web-based bug tracking tools that can be accessed anywhere in the world, 24 hours a day. All bug tracking data is stored in a centralized database, creating a searchable, sortable, historical archive from which development teams can identify urgent and related bugs. Defect Tracker also allows teams to create folders and share documents of any kind with team members. The document management feature allows teams to collaborate more effectively, uploading requirement documents, test plans, status reports and other documents.
Defect Tracker?s bug tracking software also manages your help desk by allowing your customers to submit support tickets directly from your web site. The look and feel of the support manager is fully controlled by your web master.
Defect Tracker sports a sophisticated reporting engine that provides a myriad of standard reports and allows your clients to create ad-hoc reports. For collaboration, Defect Tracker?s bug tracking software allows each user to decide what type of email alerts are received. Owners of bugs, customer requirements and test cases can be alerted as those items change. Team members can be alerted as items are assigned to them and management personnel can be alerted upon any change, if desired. Each team member has full control over the alerts they wish to receive from our bug tracking tool.
Improve your bug tracking with Defect Tracker. Try Defect Tracker for free for 2 weeks.
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Software Planner is a project collaboration tool that allows you to manage all phases of your software development.
In the initial stages of the project, it allows you to post functional specifications and post project related documents (like meeting minutes, client proposals, etc.). As the project progresses, it allows you to post baseline documents (like detailed designs and project plans). As development proceeds, it allows your project managers and developers to track project deliverables. The developers can update the percentage complete for all items assigned to them. Once testing begins, it allows your testers to create test cases and track software defects.
Developers are automatically alerted, by email, as defects are assigned to them. Team members are alerted as new documents are uploaded or re-uploaded (like project plan updates, etc.). And each person has the ability to control the email alerts they wish to receive.
Use the discussion forums to communicate all issues with clients and project team members. Keep your appointments and to do list on-line and updated at all times.
Try Software Planner FREE for 2 weeks.
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FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).
With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm).
The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee.
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