ContactSoft InfoTracer gives you and your team an easy-to-use yet powerful way to get your world in order. It integrates several related areas normally spread on different software and databases. So, it manages your Information, Knowledge, Documents, Contacts, CRM and all kind of Communications, in a fully integrated way. With just one interface and database. It's the ideal solution for the Entrepreneur, Small Business and Home Office.
Awards: ZDNet "Editors Pick 5 Star", "Best Productivity Software" & "The Best Product" of Inforpor98.
Some important benefits:
- Import one or more databases or just start typing. Setup is required only for communications.
- Keep track of business and personal contacts, most of them automatically, on the Items.
- Attach documents in paper or electronic format. View or edit them with one click.
- Keep track of any kind of information, classified in up to 5 dimensions.
- View them grouped by any dimension: Entities, Folders, Categories, Owner, Delegated to.
- Filter by selection of anything you want: Item type, date, priority, etc.
- Automate and register your phone calls, voice mail, e-mail, faxes, letters and Internet.
- Attach also web addresses to the Items or Entities: log to them with one click.
- Create and attach documents from other software templates without leaving InfoTracer.
- Companies are presented in a hierarchical form: Company, Locals and Contacts.
- View their own data or contacts history at the level you want, with one click.
- Attribute Classifications and Keywords to your companies or persons.
- Get the most out of it with a sophisticated Find (text) and Search (any fields) system.
- Easily create Groups: static (chosen by hand) or dynamic (by some criteria) types.
- Segment your entities by some criteria you need and colour or group them.
- Send mail merge to a group with media priorities, depending on its availability to each one.
- Use a confidential area for each DB user.
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An advanced, powerful and feature rich 100% web based customer support and help desk application. Key features include:
Thin Client Technology (100% Web-based), Searchable Knowledge Database, Full Management Assign Capabilities, File Attachments, Report Writing, Fast Call Logging, Easy Call Re-Assignment to an Individual or SkillGroup, New Call and Due Date Alerts, Call Escalations,
Action Escalations, Billing Module, Asset Management, Contacts Manager, Customizable Prioritization of Calls, Call Templates, Call Scheduler, Event Manager, Customizable System, Labeling. Windows 2000, XP, 2003 Server compatible.
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Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. AnswerTool works with your existing email and CRM infrastructure to preserve your investment. This is a great tool for customer support, investor relations, interacting with bidders in auctions, and other email-intensive jobs.
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ECTI is a software to create presentations, demonstrations, simulations, help, support, learning... Taking screenshots, capturing mouse movements, images, Flash animations, Shockwave 3D contents to create movies that can be played from a CDRom/DVDRom and from the Internet on Windows-based systems.
Top ten reasons to use ECTI
3)Satisfy your customers avoiding time consuming and expensive work
4)Create effective contents easily
5)Create Online or Offline contents
6)No particular development skills needed
8)Low price : you can't achieve the same on your own or with any other software in such a short time
9)The ECTI team provides quality support
10)Creating help documents is not boring anymore!
You are at the end of the development of your software and you would like to quickly create an effective help that you can put online on your website and distribute with your CDRom: ECTI is the solution.
You created a complex software which can't be easily explained on paper or a simple HTML page: ECTI is the solution.
You want to create at the same time a demonstration of your product which can be read on PC, CDRom, DVDRom and Internet: ECTI is the solution.
You can start a project by having a series of pictures to create directly your presentations; or, to demonstrate to utilization of your software, you can capture screenshots and mouse actions within your application and organize them into an animated training course.
Gather all the sequences and documents from the application to be described. ECTI enriches the sequences of contextual comments, pictures, links, Flash or Shockwave 3D animations... Audio comments and audio files also can be integrated into the animation. After compiliation of those elements, ECTI creates a content that can be played from a CDRom/DVDRom or from the Web using ShockWave free plugin.
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Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, queries, etc. Modules available for 24/7 customer self-help via the Web, automatic issue escalation, and advanced data searches. Integrates with computer inventory software to aid in IT troubleshooting.
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Comprehensive network inventory and computer auditing software for help desks and IT departments. No client installation required to audit targeted computers with the Remote module. Extensive hardware, software and system configuration data captured for both workstations and servers. Use to enforce software license compliance, IT troubleshooting and asset management. Features include on-board reports and a "Change Tracking" tool which easily identifies changes to a workstation between two audits. The "Hardware and Software Master" compiles an accurate inventory of all hardware and software used across your enterprise. Use the Hotfix Detector to ensure that the lastest MS security updates have been installed. Features such as "Product Keys" captures license information for use in enforcing software license compliance. Schedule audits for ease and consistency of data collection. Or run "On Demand" audits with the Remote module available for CI Discovery. CI also integrates with BridgeTrak Suite help desk software.
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Easy to use helpdesk system, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.
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Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators.
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Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use.
Core elements are:
· Fast, easy call logging, easy call tracking, with the full history of all actions taken.
· Easily assign logs to technicians
· Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration
· Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
· Security ensures that only logs assigned to individual technicians can be viewed by them.
· Provides a flexible workflow.
· Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
· That the fault has been logged, and the details
· Quotations (approved or rejected)
· Invoicing (including a cancellation fee option) and a Batch Email facility.
· Log completion
· Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
· A fully functional Parts inventory
To maintain good relations with your customers, the Service Log solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
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