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E-Service Center Manager (ESCM) ? software for service centers and workshops.
ESCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning ? from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
ESCM is built with intuitive interface bound to terms used in service industry. So, it works with "Equipment" having one or more "Defects". "Equipment" is received from "Client". After 1st stage ? "Receiving", it goes to 2nd ? "Estimating", where "Repairs" investigated to be done on this item ? and so on.
Here is brief list of stages:
- receiving;
- estimating (defects and repair pricing);
- customer approval;
- dry-out (if needed);
- repairing (in-house or subcontracted);
- quality check;
- shipping back to customer.
Each Equipment is accounted by it's Model, Model Group, Manufacturer and Serial Number, and can have one or more Accessories (also available for repair). Repair pricing are automatically calculated by Rates assigned to each Model, Accessory depending on Defect found.
As already mentioned, ESCM has great "Reports" section, covering all kinds of requests (financial, work related, summaries etc.). We can customize reports for our clients. ESCM also have strong security features, allowing assignment of proper Users to Groups accessing only to certain features of application. Also ESCM if fully language-customizable, so one can translate it quickly to his native language.
ESCM was written using Microsoft Visual Basic 6.0, Microsoft SQL Server 7.0 (works under SQL 2000), COM+.
ESCM is fully customizable for customer needs, so it can be even adjusted by customer himself. More complex changes we can provide after determining specification.
ESCM is currently successfully used by many Service Centers.
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FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).
With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm).
The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee.
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Keep track of how much time you spend doing different working projects. Makes it easy to bill your working power to other companies or use it internally. Build your own hierarchical project/account tree. Start logging project time using the build-in elapsed timer. Select a project account and punch it on a chosen task. Multiple users, projects, accounts. Minimum time record inc. are down to a second. Billing and cost rating. Export print reports
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From splashes of reds and yellows, to soothing blues and pastels, enjoy beautiful bouquets of flowers, flowering trees, plants and bushes of professionally landscaped botanical gardens with the Floral Gardens screensaver from Burns Photography.Floral Gardens displays 37 sharp and colorful images of Tulips, Bluebells, Lilacs, Pansies, Daffodils, Flowering Crabapple and more...
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AimingClick gives you a quick online reference, translation, explanation for a word you highlight in any Windows application. AimingClick is a reference book, dictionary, encyclopedia, Web search engine and other information sources in one software tool. Besides, these sources can be queried by one or two mouse clicks. You do not need to type a search query. Just select a word, hit a hot-key and choose in the appeared box a Web site to search.
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BionicSpider can organize all your program windows into multiple desktop groups. With all your windows neatly categorized, you can then switch back and forth between them with great ease, thereby freeing up your desktop workspace. With the help of BionicSpider, you can make visible one desktop group while hiding all the others.
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AbpMon v.2.0 for Win9x/ME/NT/2k/XP can "Free RAM" on demand, Show Different Low Resources Alerts, Reboot, Restart, Shutdown System. It graphically shows in real time most popular system wide information about Windows in compact resizable Bar window and SysTray Icon. This information includes usage of CPU, Virtual Memory, Swap File, Memory, data rates for File, Network Server, network Client, DialUp and VPN Input and Output operations.
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From the name of the game you can see that this is one of the countless remakes of the glorious Arkanoid. The game's indubitable plus is the creativity of the authors who departed from making another blunt clone of the game and came up with the following new features: non-linear levels, bonuses to buy at the end of each level.
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Morpheus Photo Animator is a popular graphics software program for transforming photos with special morphing and warping effects. For example, you can take a portrait of yourself and morph it into the picture of a movie star. Or, take a photo of your brother and use the warp effects to give him a big beer belly.
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