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Chat Customer Service Software

Chat Customer service software. This CRM Live help software will help you to increase sale and support to your clients. Ligne Directe will enable you to chat in real-time with the visitors of your website. Features include chatting with simultaneous visitors, invite someone on your website to chat with you, the ability to co-browse the web with the visitor and to chat between operators - Live chat - Monitoring of your visitors - Management of simultaneous conversations (talk with more than one person at once) - Bilingual version (French and English) - Free updates The application will add a human touch to your website and improve your customer and support services. The basic version (in English and French) will allow you to instantly chat simultaneously with different visitors. This version is free and easy to install on your website using HTML codes.

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Backup Manager

Backup Manager offers a 2 Week Free Trial - with no further obligation - of its automated, encrypted (128 bit encryption technology), offsite data backup service. Download the software and upload your data in minutes. Full customer support online or toll-free telephone. Eliminates unreliable CD's or tape drives and the time spent in doing data backups manually. Upon your satisfaction of our 2 Week Free Trial, Backup Manager's service continues with a nominal monthly fee. At all times, customers may receive support or personal answers via our online support (support@backupmanager.com), software tour (www.backupmanager.com), or in person on our toll-free telephone support line - 1-866-212-DATA (3282)

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USA Casino 2004

USA Casino is one of the Web's most respectable and luxurious online casinos. 67 Exiting Games with superb graphics and sounds like: Black Jack, Poker, Craps, Slots, Roulette, and many more.. Downloading their software is very quick, and it is extremely easy to install. With 24/7 Toll Free customer support so you can contact them any time of the day. You can play for FUN or for Real Money! Download 67 of the latest and greatest games with incredible graphics and sound AND Get $100 FREE!!! USA Casino is the most realistic online gaming experience you have ever seen and heard. We make sure that, in true Las Vegas style, you are treated with the finest service. Open 24 hours a day! USA Casino - Voted Best Online Casino 2002 http://www.best-on-line-casinos.com/usacasino

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BeyondPhone

We are a company offering PC to PHONE services http://www.beyondphone.com we are working in voice over internet protocol for the past seven years and are backed by our own software developement house. Currently we provide support to many other companies offering internet telephony and have all the right kind of research insight and infrastructure to offer pc to phone service with a difference that is "better voice quality" and "cheap calling rates". Our research and development department strives continuosly to bring about further improvement in the service. For example the improved voice compression and buffering methods which we use result in better conversation while a person is connected through beyond phone as compare to the other services. This phenomenon of price difference of tremendous proportion in favour of internet telephony makes it a very viable project from commercial point of view we at Beyond phone realize fully that this service has the potential to grow rapidly,having said that we invite you to take advantage of this golden oppurtunity of doing good buisness. We are offering complete solutions and competitive packages to the people who are intersted in becoming RESELLERS or DEALERS of Beyond phone they will be backed by our comprehensive customer support programme in which we offer round the clock( 24/6 ) technical support and will take care of any probelems or queries which may arise.

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Vuechat

VueChatCS functions as a plug-in replacement module for a company web site?s customer support section. VueChatCS employs a suite of advanced collaborative tools supporting rich, real-time multimedia communication between portal/website/e-visitors, and customer support representatives. The product does not require the customer to download or install any software. It is integrated with the web pages via a ?call? or ?collaboration? button that starts an instant interactive session. The basic configuration of VueChatCSincludes: :: Web Based Chat Applet :: Text-Based Chat Video ? Real-Time Streaming Video (Static photograph is optional) Push HTML Pages (User can simply open their Internet browser and they can talk to the representatives). Email HTML link to instant Chat Separate communication channel for inter-company communication :: Server Package :: Downloadable Server Server Hosting Virtual Servers have unlimited Channels on one server. User Administration The Queue Local Queue ? Each rep can have their own queue of customers for call waiting. Global Queue ? Every rep shares the same customer queue on the main server for call waiting. Remote Server Control Automatic Software Updates Proxy Server Support :: Representative Package :: Greet and Automated Messages Inter-representative IM (Instant Messaging System). Inter-representative Video Chat Status Control (Reps can choose whether they are available, away, occupied, or invisible). Session Control (Reps can chat with up to 6 customers simultaneously). Automatic Call Chat Transfer: Transfer of customers between representatives without e-visitors being aware of the process (unless video is in use). Ability to for e-visitors to leave messages should their account representative be unavailable vs. be handed off to someone new.

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versaSRS HelpDesk

An advanced, powerful and feature rich 100% web based customer support and help desk application. Key features include: Thin Client Technology (100% Web-based), Searchable Knowledge Database, Full Management Assign Capabilities, File Attachments, Report Writing, Fast Call Logging, Easy Call Re-Assignment to an Individual or SkillGroup, New Call and Due Date Alerts, Call Escalations, Action Escalations, Billing Module, Asset Management, Contacts Manager, Customizable Prioritization of Calls, Call Templates, Call Scheduler, Event Manager, Customizable System, Labeling. Windows 2000, XP, 2003 Server compatible.

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AccessAble Help Desk Professional Edition

AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html pages for quickly recording, updating or searching data via browser. The Read/Send Email Window let's technicians respond to email from within the program and add an email message to the support request database with one mouse click. The wide variety of reports include graphical and analytical reports to see where most of your support issues are coming from. The reports can also be easily exported to a variety of file formats and emailed to upper management. The browser interface requires Microsoft PWS or IIS and email notification uses Microsoft's CDONTS. Email read/send requires Microsoft Outlook or Outlook Express. There are no additional per user charges for either the windows interface, email module, or browser based interface. All are included in the site license price. An Open Report menu option let's you access either your own reports created with Crystal Reports or custom reports designed for you by the developer. Only the Crystal Reports runtime files are inlcuded.

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Problem Solved

Problem Solved! 4.0 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Import and export your data in .csv format. Multi user ready no extra cost.

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AnswerTool

Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. AnswerTool works with your existing email and CRM infrastructure to preserve your investment. This is a great tool for customer support, investor relations, interacting with bidders in auctions, and other email-intensive jobs.

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Casino DelRio

Launched in April 2003, Casino Del Rio quickly established a loyal base of players who simply love it. Available in intercompatible download and web-based platforms and in a variety of multilingual and multicurrency versions, the Casino DelRio is fully free and boasts over 60 games, 3D animated graphics and a host of industry-first innovations and features like real time game and transaction histories, VIP rating and a cash-convertible Comp Points scheme, featuring several different jackpots, hundreds of thousands of dollars in prize money and games with 3D interactive, animated bonus stages, playing for real money or training with virtual money. We also get you free instant signup bonus! Needless to say, the entire system is secured - inside and out - using powerful encryption methodologies and advanced access protocols. The main features of Casino DelRio: - Animated 3D graphics, 60+ games. Smooth textured game screens, progressive jackpot games, multi-line multi-spin Slots, and exclusive 'Blackjack Switch'; - Large progressive network. Exciting games featuring huge jackpots and interactive, animated bonus stages; - Integrated, multi-platform client. Same user account can be used for all versions; - Live online customer support. Event-triggered tool instantly alerts customer support to players' needs and connects them via real time chat; - User acquisition & retention tools. Refer-a-friend for cash, cash-convertible Comp Points, Player VIP levels, promo tracking and bonus reports; - Transparent histories. Real-time, game and transaction histories from within the casino software; - Multiplayer interactivity. Multiplayer, Private Group playing modes plus interactive chat; - Enhanced download process. Featuring a configurable, lightweight download file and games that download 'while you play'; - Powerful backend interface. Manage multiple activities as plug-and-play devices through a singe integrated interface.

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