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VueChatCS functions as a plug-in replacement module for a company web site?s customer support section. VueChatCS employs a suite of advanced collaborative tools supporting rich, real-time multimedia communication between portal/website/e-visitors, and customer support representatives.
The product does not require the customer to download or install any software. It is integrated with the web pages via a ?call? or ?collaboration? button that starts an instant interactive session.
The basic configuration of VueChatCSincludes:
:: Web Based Chat Applet ::
Text-Based Chat
Video ? Real-Time Streaming Video (Static photograph is optional)
Push HTML Pages (User can simply open their Internet browser and they can talk to the representatives).
Email HTML link to instant Chat
Separate communication channel for inter-company communication
:: Server Package ::
Downloadable Server
Server Hosting
Virtual Servers have unlimited Channels on one server.
User Administration
The Queue
Local Queue ? Each rep can have their own queue of customers for call waiting.
Global Queue ? Every rep shares the same customer queue on the main server for call waiting.
Remote Server Control
Automatic Software Updates
Proxy Server Support
:: Representative Package ::
Greet and Automated Messages
Inter-representative IM (Instant Messaging System).
Inter-representative Video Chat
Status Control (Reps can choose whether they are available, away, occupied, or invisible).
Session Control (Reps can chat with up to 6 customers simultaneously).
Automatic Call
Chat Transfer: Transfer of customers between representatives without e-visitors being aware of the process (unless video is in use).
Ability to for e-visitors to leave messages should their account representative be unavailable vs. be handed off to someone new.
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POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE
"According to surveys, 25-75% of shopping cart abandonment is due to websites lacking real-time customer service to answer questions or resolve problems." (ZDNet 2002)
LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site!
Using an ordinary web browser, visitors can launch a chat session with the click of a button in any web page or html email offering live service. No software to download or plug-ins to install.
Here's how LiveServiceDesk will help you grow your online business:
1 - Close significantly more sales by instantly answering visitors' questions and showing them the products and services that meet their needs.
2 - Increase the profit of your sales by up-selling and cross-selling additional products that the visitor may not have thought of or initially seen on your website.
3 - Make potential clients feel comfortable taking the next step by instantly building trust and rapport through answering and asking questions.
4 - Learn what your visitors are looking for so you can make changes to meet their demands.
Some key features in:
- Chat with multiple visitors from as many websites as you own through one application window.
- Push the exact page, link, or picture that helps visitors make on the spot purchase, hiring or sign-up decisions.
- Save time sending preset messages for common questions and special offers.
- Transfer chats to a coworker if you are unable to help a visitor.
- Allow visitors to 'leave a message' when you are unavailable or logged out of LiveServiceDesk.
- Search chat transcripts for trends that can lead you to profitable changes in your products, services and website.
- Automated setup and visitor window customisation, without HTML or programming knowledge, gets visitors chatting with you live in minutes.
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Cryptime 2.1 - powerful software for encryption of the information
equipped together with usual means of protection, unique Timer-Lock!
Timer-Lock - allows to-set up a span with accuracy - 1 minute,
when it is possible to decrypt the information,
in other time Timer-Lock prohibits decryption.
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SDE for Sun ONE is a full-featured UML modeling tool seamlessly integrated with Sun ONE. SDE supports full software development life-cycle - analysis, design, implementation, testing and deployment. You can draw all types of UML diagrams (use case, class...) in Sun ONE, reverse engineer Java code to class diagram, generate Java code, import Rational Rose...
+Visio integration
+Reverse Dot NET dll/exe, C++, CORBA IDL
+more
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Identify the true costs and profits associated with your products and suppliers. This software is suitable for all resale business operations regardless of size. It allows you to build a complete product/supplier database with cost, profit, and sensitivity analysis for each profile, each supplier and the Total Business. From this you can critically compare suppliers and products to determine true profit contributions.
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HVDOSBox is a monospaced raster screen font for Windows' Console mode and MS-DOS applications running in a Windows Box. The font provides more readable text and many more point sizes than the Windows standard fonts.
Console windows can be sized to match the monitor's resolution.
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With the Recover4allŪ Software you can easily recover (undelete) files that were deleted under Windows. The deleted files can be recovered with a few mouse-clicks in a familiar Explorer-style interface. It does not matter if the files went through the
recycle bin or were directly deleted. To prevent files that were already deleted from becoming overwritten, Recover4allŪ does not require installation and can run directly from
a floppy disk.
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Main Proxy Grabber features:
Scanning/checking of SOCKS4, SOCKS5, HTTP, FTP and TELNET proxy servers
SMTP relays scanning/checking
Very fast TCP port scanner
Server name definition
Server response time definition
Scheduler
Original scanning technology, that allows saying "Proxy Grabber is the fastest proxy scanner"
Random IP generator
User-friendly interface
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Add-in Express is a tool for creating COM add-ins on Delphi. You develop a single add-in that will run across Excel, Word, PowerPoint, Outlook, Access, FrontPage, MS Project, MapPoint and Visio. Add-in Express hides complexity of implementing all COM interfaces that COM add-in architecture is based on. In addition, Add-in Express supports Excel RTD Servers and Automation Add-ins that allow you to create new worksheet functions.
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