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Chat Customer Service Software

Chat Customer service software. This CRM Live help software will help you to increase sale and support to your clients. Ligne Directe will enable you to chat in real-time with the visitors of your website. Features include chatting with simultaneous visitors, invite someone on your website to chat with you, the ability to co-browse the web with the visitor and to chat between operators - Live chat - Monitoring of your visitors - Management of simultaneous conversations (talk with more than one person at once) - Bilingual version (French and English) - Free updates The application will add a human touch to your website and improve your customer and support services. The basic version (in English and French) will allow you to instantly chat simultaneously with different visitors. This version is free and easy to install on your website using HTML codes.

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FreeBusy is a convenient, cost effective and easy to use MS Outlook e-mail responder allowing you to automatically reply to all your incoming e-mail correspondence even if you are away from your computer. FreeBusy automatically creates and sends e-mail messages from your custom templates in response to incoming e-mails, based on your Status (Away, Out of Office, Vacation, etc. or custom created Status). FreeBusy with custom e-mail filter and Status option features: Automatic response to your clients from your easily-designed custom e-mail templates. Automatic notification of your colleagues about your Outlook Calendar and MSN Mesenger Free/Busy time, your "Vacation" or "Out- of- Office" status Response to selected Contacts and/or Distribution lists; Effective easy tracking of all responses in the "Sent Items" folder. One-Click change of your Status or its automatic change in compliance with your Outlook Calendar information. Custom Response Status and E-mail Templates created for your convenience. Outlook Remote Access to "FreeBusy Status" and "Outlook Exit". Email forwarding to an email address, mobile phone, pager with message compression based on FreeBusy status. With FreeBusy, you can save your time and avoid writing standard responses to e-mail messages of your customers or colleagues. Improve the quality of your customer service and effectiveness of your business.

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Cumulus is a World Class Warehouse Management System that runs distribution centers and warehouses. Main Features: Inventory Control, Inventory Management, Orders Control, Distribution Control, File Import / Export, User defined and Standard Reports and Internet Enabled. Advantages: Improves your customer service level, Reduces operation expenses, Reduces stock outs, Reduces Inventories value, Easy to install and to use, Price. Includes: Main Program, Database manager to create your own reports / queries, Data importer tool, User manual.

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Advanced Live Support

LiveSupport is an AdvancedPortal product offered to any website hosted with us. Provide live online customer service on your website. View and chat with visitors as they navigate your site. Chat with them to close sales and provide real time service. Putting a small Javascript on your web pages shows the LiveSupport icon. If an operator is online, the icon shows it clearly and the visitors can click on the icon to engage in live chat with the operator. If no operator is online, visitors can still leave a message. Features Users visit your website. All their navigation is recorded in the DB telling you which pages they visited and when. If a support person is online, the user clearly knows this when the icon says . The user clicks on the icon and is prompted to enter his name, Email address, subject and choose the category for this chat like sales or support etc. All the logged in support persons hear a bell ring on their PCs. They are informed about customer's nick and extended info on file if any latest. navigation history previous chat history previous polls history previous sales history previous newsletters history previous forums participation history existing shopping cart details etc. If more than one support person is online, the one clicking on accept button first seizes the chat. The customer sees a welcome message like Greg: Hi, How may I help you? The customer can then continue with his issue. The support person can: Push a message. Push a URL. Open a URL on customer's machine. Open an image on customer's machine. Send an Email address to the customer. When the customer is done, he can close the chat. The customer can rate the chat at any time to inform the support person of his rating of the quality of this chat. Once the chat is closed, the customer can optionally be shown a poll or survey to fill out.

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Auscomp IT Commander

The Intranet Help Desk of the Future! Experience double the speed with V4.2. A leading new generation of SME (Small to Medium sized Enterprise) software applications built from the ground up on Internet architecture, and for such applications, available for the first time ever on a 'try before you buy' basis. Delivers comprehensive Help Desk, Knowledge Base, Data, Security, Asset and Cost Management functionality in a pure, easy to use and cost efficient Intranet Application. With minimal investment in hardware, implementation, ongoing maintenance and training, Auscomp IT Commander delivers the lowest total cost of ownership for comparative functionality available anywhere in the customer service market. Take advantage of the free 28-day full featured trial version. Comes also with a free, fully scalable relational database!

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Casino Solei is an online casino owned and operated by a private enterprise of successful European land-based Casino operators, DBA VBC Ltd. (Shakespeare House 168 Lavender Hill London SW11 5TF). It is their experience that sets Casino Solei apart from other Internet gambling operations. In order to provide quality customer service for their players around the globe has established a "Customer Service Center" in San Jose, Costa Rica offering chat, email and toll free phone services to their global clientele. To compliment their experienced team purchased software from industry leaders, Playtech. Playtech's software is considered to be one of the top Internet casino products on the market. Their team, with special experience in the brick and mortar casino industry, bring additional experience and professionalism to Casino's Solei's Internet operations. It is this combined knowledge of the industry that allows to provide unsurpassed security, customer support, and integrity to their operation.

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Queuing Model Excel

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

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Boldchat Operator Client .NET

Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.

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Request Tracker

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.

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Zero Ads Pop-Up Stopper and Ad Blocker

ZeroAds is not just another popup blocker; it is the "declaration of independence" for net surfers: By intelligently filtering out the annoying and hazardous aspects of browsing the net (annoying ads, slow surfing speeds, spying cookies), ZeroAds allows you the freedom to experience all the good parts of the net without being forced to accept the bad. This one piece of software contains many powerful features designed to improve your enjoyment of the net: 1) Advanced Pop-up and pop-under prevention technology 2) Privacy Guard intelligently manages cookies and alerts you to hackers and spyware 3) Connection Speed-Booster allows you drastically improve surfing speeds. 4) Banner Shield technology suppresses bandwidth sucking banner ads. 5) With a glance, the State of the Art Flash Interface allows you to monitor the increase in your net surfing speed, the number of pop-ups, banners and cookies blocked and your bandwidth usage. Easily turn on and off and control each feature of the software with a simple, intuitive click. Just download and you are ready to use. No configuration necessary. Our 24 hours a day, 7 days a week Live-Chat and customer service means you can get help and questions answered at your convenience.

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