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Free Customer Service Software Downloads


Chat Customer Service Software

Chat Customer service software. This CRM Live help software will help you to increase sale and support to your clients. Ligne Directe will enable you to chat in real-time with the visitors of your website. Features include chatting with simultaneous visitors, invite someone on your website to chat with you, the ability to co-browse the web with the visitor and to chat between operators - Live chat - Monitoring of your visitors - Management of simultaneous conversations (talk with more than one person at once) - Bilingual version (French and English) - Free updates The application will add a human touch to your website and improve your customer and support services. The basic version (in English and French) will allow you to instantly chat simultaneously with different visitors. This version is free and easy to install on your website using HTML codes.

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Anchor CRM

Increase sales with effective customer relationship management software - Anchor CRM. This application helps businesses gather detailed information about customers, track their preferences and requests, file reports about customer complaints, discover trends and buying patterns, and develop marketing campaigns. Anchor CRM is one of the most affordable and comprehensive customer relationship management applications currently available on the market. Anchor CRM helps businesses compete better and sell more by helping sales staff gather and share all available information about clients - name of a company or a person, contact information, sales volume and history, person(s) responsible for this account, account manager preferences, complaints filed, discounts offered, list of recent phone calls or meetings with a brief synopsis of each and much more. When organized and clearly structured, this wealth of information enables company sales force generate more revenue, do more in less time and increase customer satisfaction. Anchor CRM tracks each sale, which means that it takes only a few seconds to look up warranty conditions or expiration date, find necessary part serial number, provide the exact quote, discuss shipping options or answer any other question a customer may have. Importantly, this software can store information about deals that aren't closed yet. This "sale-in-progress" feature significantly increases the chances of making a sale, since the account manager has all customer requests and questions right in front his or her eyes. The activities organizer feature available in Anchor CRM allows to plan for and have a history of various actions - phone calls, e-mail correspondence, meeting, visits, presentations, participating in conferences and trade shows. This data helps business people identify trends and behavior patterns and turn this knowledge into a gold mine. Sell more now!

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VueChatCS functions as a plug-in replacement module for a company web site?s customer support section. VueChatCS employs a suite of advanced collaborative tools supporting rich, real-time multimedia communication between portal/website/e-visitors, and customer support representatives. The product does not require the customer to download or install any software. It is integrated with the web pages via a ?call? or ?collaboration? button that starts an instant interactive session. The basic configuration of VueChatCSincludes: :: Web Based Chat Applet :: Text-Based Chat Video ? Real-Time Streaming Video (Static photograph is optional) Push HTML Pages (User can simply open their Internet browser and they can talk to the representatives). Email HTML link to instant Chat Separate communication channel for inter-company communication :: Server Package :: Downloadable Server Server Hosting Virtual Servers have unlimited Channels on one server. User Administration The Queue Local Queue ? Each rep can have their own queue of customers for call waiting. Global Queue ? Every rep shares the same customer queue on the main server for call waiting. Remote Server Control Automatic Software Updates Proxy Server Support :: Representative Package :: Greet and Automated Messages Inter-representative IM (Instant Messaging System). Inter-representative Video Chat Status Control (Reps can choose whether they are available, away, occupied, or invisible). Session Control (Reps can chat with up to 6 customers simultaneously). Automatic Call Chat Transfer: Transfer of customers between representatives without e-visitors being aware of the process (unless video is in use). Ability to for e-visitors to leave messages should their account representative be unavailable vs. be handed off to someone new.

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POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE "According to surveys, 25-75% of shopping cart abandonment is due to websites lacking real-time customer service to answer questions or resolve problems." (ZDNet 2002) LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site! Using an ordinary web browser, visitors can launch a chat session with the click of a button in any web page or html email offering live service. No software to download or plug-ins to install. Here's how LiveServiceDesk will help you grow your online business: 1 - Close significantly more sales by instantly answering visitors' questions and showing them the products and services that meet their needs. 2 - Increase the profit of your sales by up-selling and cross-selling additional products that the visitor may not have thought of or initially seen on your website. 3 - Make potential clients feel comfortable taking the next step by instantly building trust and rapport through answering and asking questions. 4 - Learn what your visitors are looking for so you can make changes to meet their demands. Some key features in: - Chat with multiple visitors from as many websites as you own through one application window. - Push the exact page, link, or picture that helps visitors make on the spot purchase, hiring or sign-up decisions. - Save time sending preset messages for common questions and special offers. - Transfer chats to a coworker if you are unable to help a visitor. - Allow visitors to 'leave a message' when you are unavailable or logged out of LiveServiceDesk. - Search chat transcripts for trends that can lead you to profitable changes in your products, services and website. - Automated setup and visitor window customisation, without HTML or programming knowledge, gets visitors chatting with you live in minutes.

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AliveChat BETA

AliveChat 3.0 Beta is a FREEWARE which allows you to connect with your web site visitors in real-time via a browser-based chat interface. The application is 100% hosted by WebsiteAlive's data centres, so there is nothing to download and install. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Some features include unlimited operator/client chat sessions, proactive chat, real-time site monitoring, repeat visitors identification, site metrics and performance analysis tools, operator to operator chatroom, typing indicator, departments, automatic call distribution, and hotkeys (saved phrases and urls). Please visit for more details.

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easyAscii is a utility for determining the Decimal and Hex numeric equivalents within the ASCII character set. easyAscii uses a simple character chart layout so you can quickly find any available character. Plus, you can input characters, hex or decimal numbers to immediately jump to the corresponding place within the chart.

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2M Bubbles Lines

Align 5 or more bubbles of the same color by moving them on the board. These will disappear while awarding you points. New bubbles appear on the board at regular intervals, faster and faster with each new level. Appealing high quality graphics. Full color and full size window mode. Skin your game with themes that display original blocks and nice animations. Sounds fx and music.

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Mailbox Verifier

Small free software that will notify you about new messages arrived to your mailbox. The number of mailboxes MV can check is unlimited; it works with the POP3 servers. Besides, MV is very flexible and easy to configure. MV is familiar with many popular mail clients and never conflicts with them. You can check for new messages either manually or automatically with any time interval chosen.

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CellFighter ScreenSaver

This screen saver is based on an innovative extension of the Game of Life: two rival swarms of tiny critters wage a non-stop war for the screen space. The behavior of the living armies is highly amusing and unpredictable. The screen saver insensibly adds fresh forces to each army to enliven the show. You can change colors and forms of the critters, choose a speed, an intensity and a scenario of their battle.

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ShrinkerStretcher for MS Access 97

ShrinkerStretcher is an MS Access module that will dynamically (or statically) rescale your MS Access forms, fonts, and controls to fit any screen resolution, desktop scheme, font setting, or form window size. Using ShrinkerStretcher means you can develop applications without concern for your end user's display settings! Scale your 800x600 application up to 1024x768, down to 640x480, or to any other resolution.

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SpyStopper blocks intrusive spyware, Web bugs, worms, cookies, ads, scripts, and other intrusive devices from getting into your system in real time. It functions like a firewall and protects your online privacy and security. SpyStopper provides the best choice for prevention. Works with Windows 95/98/Me/NT/2000/XP.

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Zone Clock

Zone clock is a multi Time Zone clock from UK Software. using a great looking interface, you can choose from over 26 world time zones to be shown on rotation at a user defined interval in seconds. You can also show time zones on demand and even freeze a selected time zone of your choice. The settings are very easy to use and follow, allowing for easy and ample customization of the clock

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