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EasyCustomer

Easy Customers - program is a customer database. The program enables you to store, edit and search for information about your customers, keep records of your contacts with them, schedule your contacts, send personalized Email messages etc. EasyCustomers makes your services much more efficient. The program allows you to differentiate customers on the basis of criteria that are already available (profession, supervisor, info as to where a customer came from) and customer "statuses" introduced by the user. The program supports the personalized Email posting, export and import of information from Excel and operations with customer groups. Powerful search engine will help you to rapidly find the customer on the basis of any available information. To improve usability, the customer tree (hierarchy) is provided. The multiuser mode that enables to assign access permissions (to information and functions of the program) for various users is incorporated into the program. This list is incomplete, for more details download and see yourself.

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Chat Customer Service Software

Chat Customer service software. This CRM Live help software will help you to increase sale and support to your clients. Ligne Directe will enable you to chat in real-time with the visitors of your website. Features include chatting with simultaneous visitors, invite someone on your website to chat with you, the ability to co-browse the web with the visitor and to chat between operators - Live chat - Monitoring of your visitors - Management of simultaneous conversations (talk with more than one person at once) - Bilingual version (French and English) - Free updates The application will add a human touch to your website and improve your customer and support services. The basic version (in English and French) will allow you to instantly chat simultaneously with different visitors. This version is free and easy to install on your website using HTML codes.

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Redcoal Mobile Internet Developer API (MIDA)

Enable your web sites, intranets or applications to send and receive SMS messages to and from 130 countries. Build web sites that dispatch ring tones, VCards or picture messages. Enhance your CRM solution with 2-way SMS messaging. The Redcoal Mobile Internet Developer API (MIDA) provides all the tools you will ever need to build state-of-the-art mobile Internet, SMS or MMS solutions. MIDA provides easy to use interfaces for Microsoft and Unix/Linux Developers. MIDA comes with an extensive set of example source codes and documentation for VB, Perl, PHP, ASP, C++, XML, SOAP developers.

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DataPipe

Search and replace inside databases. Fix garbage data, remove binary characters, change embedded UNC paths coded in your database. DataPipe interactively fixes development, test or production data in ANY table. You can correct capitalization in people's names (a solution to the old problem), standardize formatting of addresses (eg PO Box, P.O. Box, POBOX), extract email addresses (for your next CRM campaign), search and replace using advanced pattern matching, fuzzy matching and sounds-like matching (multiple search and replace operations occur in a single pass through the database), trim blanks and multiple whitespace, remove binary characters ("garbage" characters), remove HTML, XML and SGML, convert between ASCII and EBCDIC, OEM and ANSI, Unicode and ANSI, insert or remove text within a column, force text to a specified width, write your own VBScript or JScript (or PerlScript, PythonScript, REXXscript etc) code against columns (and access COM objects) and MUCH more! Sub filters can identify text subsets such as a range of lines or columns to be operated on without affecting any other text. This makes it easy to only perform a replacement in lines 1 to 10, or in columns 3 to 20. Other sub filters include CSV- or tab-delimited fields, lines that match or do not match a pattern, and search replacements (allowing replacement text to be capitalized etc). DataPipe can be fully automated from the command line. Full audit logs keep track of the filters run and changes made. More than 100 example filter files are included along with a comprehensive user manual. DataPipe fully supports language translations. DataPipe requires you to download TextPipe Pro, and you get TextPipe Pro FREE when you buy DataPipe - so you can use it for cleansing text files and database extracts as well! Buy DataPipe online: http://www.crystalsoftware.com.au/buy

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Anchor CRM

Increase sales with effective customer relationship management software - Anchor CRM. This application helps businesses gather detailed information about customers, track their preferences and requests, file reports about customer complaints, discover trends and buying patterns, and develop marketing campaigns. Anchor CRM is one of the most affordable and comprehensive customer relationship management applications currently available on the market. Anchor CRM helps businesses compete better and sell more by helping sales staff gather and share all available information about clients - name of a company or a person, contact information, sales volume and history, person(s) responsible for this account, account manager preferences, complaints filed, discounts offered, list of recent phone calls or meetings with a brief synopsis of each and much more. When organized and clearly structured, this wealth of information enables company sales force generate more revenue, do more in less time and increase customer satisfaction. Anchor CRM tracks each sale, which means that it takes only a few seconds to look up warranty conditions or expiration date, find necessary part serial number, provide the exact quote, discuss shipping options or answer any other question a customer may have. Importantly, this software can store information about deals that aren't closed yet. This "sale-in-progress" feature significantly increases the chances of making a sale, since the account manager has all customer requests and questions right in front his or her eyes. The activities organizer feature available in Anchor CRM allows to plan for and have a history of various actions - phone calls, e-mail correspondence, meeting, visits, presentations, participating in conferences and trade shows. This data helps business people identify trends and behavior patterns and turn this knowledge into a gold mine. Sell more now!

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Software Administration Kit

The Software Administration Kit (SAK) is an unique all-in-one solution for customer and order tracking, form letter and e-mail submission, sales report generation, version management and order fulfillment. SAK can import your customer information directly from any other customer database, or from the e-mail client records that you receive from most major software registration services and shopping cart systems. It's easy to segment your records into registered users, beta testers, trial users, or any user-defined classifications. The Software Administration Kit has a reminder system that tracks unpaid orders. The Software Administration Kit lets you send personalized newsletters to your customers, in a variety of languages, and based upon the type of customer. The program speeds the order fulfillment process by automating e-mails and form letters, and even distributing trial version unlock keys and registration codes. In the battle against piracy, SAK helps you defeat illegal registration code generators by making it easy to change your key generation scheme, and e-mail your customers new codes or key files. The Software Administration Kit includes a highly customizable set of sales reports, including a graph that shows how sales have evolved over time, pie charts that display sales by country and sales by registration method, a bar graph that shows your percentage of sales from regular customers, and a report that details your sales and licenses each month. The program also makes it easy to prioritize and track bug fixes and change requests. It even generates a version history report of fixes and enhancements, in both text and html formats, that you can include in your program's documentation and on your web site.. By automating the routine tasks that are necessary to run a successful publishing business, The Software Administration Kit allows software developers to concentrate on the development and marketing of their programs.

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System7 SUL

System7 is a multi user contact and opportunity management interface for the Microsoft Windows environment. The package operates with Microsoft Office to provide a complete customer management package. Find contacts and their related correspondence quickly and easily, track and build customer quotations with point and click ease, trace customer contact history, manage multiple diaries and generate forecasting and sales reports in seconds. Click to Website, email and CallerID logging is all provided as standard. System7 is available for single users with standard schema functions through to unlimited licensing with open source code for full system integration and unlimited expansion.

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BigBossLan

Your sales and marketing staff needs BigBossLan. BigBossLan is a comprehensive network software application that integrates customer relationship management (CRM), personal information manager (PIM), event scheduler and task tracker modules into one simple utility. This program has been specially developed for small to midsize businesses and can significantly improve business processes to increase personal productivity and drive sales up. BigBossLan is capable of storing client or employee data, such as contact information, personal preferences, order history, inquiries and complaints, or commission details. Also, the program comes with event and appointment manager, as well as with a task scheduler. BigBossLan can be used to plan daily tasks (like business phone calls), tracking sales leads, scheduling servicing or maintenance events. The main advantage of the program is that all data can be accessed by any authorized person in the network, which saves time, eliminates bureaucracy and encourages individual decision-making. Company manager can easily learn what any specific employee is doing today and what his or her plans for the upcoming week are. The program utilizes easy-to-navigate tree-like database structure that allows files to be attached, which is very convenient. For example, a map or a note with driving directions can be attached to a client's address entry. Also, scanned contracts, agreements, invoices and other financial or legal documents can be stored with BigBossLan. Unlike competing applications, BigBossLan is very easy to deploy, set up and use. The program does not require any special learning sessions to teach the staff how to use the program. And BigBossLan is very affordable, which is a requirement for many small businesses.

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TurboDemo

TurboDemo - The Demo and Tutorial creator. TurboDemo is easy-to-use. In just minutes you'll be able to create amazing demos. Use TurboDemo as a teaching tool to show others how to use any kind of software. If you're a software developer, you can use it as a tool to help sell your product. Let users SEE how a product works. Use TurboDemo to SHOW the answers to those "Frequently Asked Questions." You can create a professional software demonstration in as little as 5 minutes. Software Demos and Tutorials those are so easy to create. Your advantages: o Extremely small: Only 100 KB per minute for playback o Create demos and tutorials in - FLASH, - JAVA, - GIF animations - EXE files - PDF and - Movies. o No Programming knowledge required o Play demos with just 1 click o Enhanced compression for the demos and tutorials. o Only 100 KB per minute for playback The demonstrations generated are extremely small in size. The generated demos are optimized and compressed so they load quickly. Even dial-up modem users can enjoy a rich learning experience. In addition, with TurboDemo NO plug-Ins is required! The viewer does not have to download a plug-in in order to view a TurboDemo demonstration. The generated demos are independent of the operating system being used. Demos can be made that are totally interactive with "Click Areas", "Text Areas" and more! Add sounds and even voice to really fill out your demonstrations. Give TurboDemo a try for 30 days and see if you aren't impressed with the quality of your demos!

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cpTracker Professional

cpTracker Professional will assist you in managing your contacts, prospects, customers, sales, projects and tasks to the last detail. cpTracker Professional is your Complete Contact, Project and Content Management Solution! Easy to use and very powerful. Manage: - Contacts, Customers, Prospects, Product Sales and Customer Related Projects - Products and Product Versions - Projects and Tasks (Task Timer) - Create Project Templates for Repetitive Projects - Bug Tracking (software development) - Project Participants - Ideas (transfer to Project or Task file) - URLs and Files Attachments (related to the above files) - Log files for all files. Use to record all activities, phone calls, todos, etc. - HelpDesk: record and track contact related todos, support calls, etc. Use the following tools to access your data the way YOU need to: - Query Wizard for building custom queries - Report Wizard for building quick & easy reports - Spreadsheet Wizard for building custom spreadsheets, HTML and exports (Excel) - Powerful Custom Report Builder - Sort Browses by Column Header - Send Reports to PDF for emailing, archiving & internet publishing. - EMail to Send Reports, Notifications, etc. Use QW and EMail List Mgr to send targeted emails. - Import/export tool for importing and exporting data - Backup & Restore Option. - Easy to use intuitive XP style interface. - Multi-user and network compatible (Windows and Novell servers) - Multi-user price discounts. cpTracker has been designed with ease of use in mind, yet not sacrificing in features.

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