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Online Services Center (OSC) software for service centers and workshops.
OSC represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
OSC is built with intuitive interface bound to terms used in service industry. So, it works with "Equipment" having one or more "Defects". "Equipment" is received from "Client". After 1st stage "Receiving", it goes to 2nd "Estimating", where "Repairs" investigated to be done on this item and so on.
Here is brief list of stages:
receiving;
estimating (defects and repair pricing);
customer approval;
dry-out (if needed);
repairing (in-house or subcontracted);
quality check;
shipping back to customer.
Each Equipment is accounted by it's Model, Model Group, Manufacturer and Serial Number, and can have one or more Accessories (also available for repair). Repair pricing are automatically calculated by Rates assigned to each Model, Accessory depending on Defect found.
As already mentioned, OSC has great "Reports" section, covering all kinds of requests (financial, work related, summaries etc.). We can customize reports for our clients. OSC also have strong security features, allowing assignment of proper Users to Groups accessing only to certain features of application. Also OSC if fully language-customizable, so one can translate it quickly to his native language.
OSC was written using Microsoft Visual Basic 6.0, Microsoft SQL Server 7.0 (works under SQL 2000), COM+.
OSC is fully customizable for customer needs, so it can be even adjusted by customer himself. More complex changes we can provide after determining specification.
OSC is currently successfully used by many Service Centers.
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E-Service Center Manager (ESCM) ? software for service centers and workshops.
ESCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning ? from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
ESCM is built with intuitive interface bound to terms used in service industry. So, it works with "Equipment" having one or more "Defects". "Equipment" is received from "Client". After 1st stage ? "Receiving", it goes to 2nd ? "Estimating", where "Repairs" investigated to be done on this item ? and so on.
Here is brief list of stages:
- receiving;
- estimating (defects and repair pricing);
- customer approval;
- dry-out (if needed);
- repairing (in-house or subcontracted);
- quality check;
- shipping back to customer.
Each Equipment is accounted by it's Model, Model Group, Manufacturer and Serial Number, and can have one or more Accessories (also available for repair). Repair pricing are automatically calculated by Rates assigned to each Model, Accessory depending on Defect found.
As already mentioned, ESCM has great "Reports" section, covering all kinds of requests (financial, work related, summaries etc.). We can customize reports for our clients. ESCM also have strong security features, allowing assignment of proper Users to Groups accessing only to certain features of application. Also ESCM if fully language-customizable, so one can translate it quickly to his native language.
ESCM was written using Microsoft Visual Basic 6.0, Microsoft SQL Server 7.0 (works under SQL 2000), COM+.
ESCM is fully customizable for customer needs, so it can be even adjusted by customer himself. More complex changes we can provide after determining specification.
ESCM is currently successfully used by many Service Centers.
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Service Center software for service centers and workshops.
Service Center represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
Service Center Operator is built with intuitive interface bound to terms used in service industry. So, it works with "Equipment" having one or more "Defects". "Equipment" is received from "Client". After 1st stage "Receiving", it goes to 2nd "Estimating", where "Repairs" investigated to be done on this item and so on.
Here is brief list of stages:
receiving;
estimating (defects and repair pricing);
customer approval;
dry-out (if needed);
repairing (in-house or subcontracted);
quality check;
shipping back to customer.
Each Equipment is accounted by it's Model, Model Group, Manufacturer and Serial Number, and can have one or more Accessories (also available for repair). Repair pricing are automatically calculated by Rates assigned to each Model, Accessory depending on Defect found.
As already mentioned, Service Center has great "Reports" section, covering all kinds of requests (financial, work related, summaries etc.). We can customize reports for our clients. Service Managem also have strong security features, allowing assignment of proper Users to Groups accessing only to certain features of application. Also Wor if fully language-customizable, so one can translate it quickly to his native language.
It was written using Microsoft Visual Basic 6.0, Microsoft SQL Server 7.0 (works under SQL 2000), COM+.
SM is fully customizable for customer needs, so it can be even adjusted by customer himself. More complex changes we can provide after determining specification.
SM is currently successfully used by many Service Centers.
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ModemTest is an easy to use Windows based application that allows users to test their dial up modem. ModemTest performs low level testing that is independent of your Internet Service Provider (ISP) and the TCP/IP settings on the computer. It allows the modem to be tested in addition to the phone line the modem is connected to. ModemTest provides a method for system integrators and computer repair centers to test both internal and external modems. By a process of elimination, home users can also use the ModemTest to help isolate Internet connection problems to a faulty modem, or phone line or their ISP service. ModemTest logs any data corruption and incorporates a modem speed test which reports the initial connection speed and the actual throughput.
Two different test methods are provided. The first test method uses two telephone lines and two modems in a master / slave configuration. The master dials the phone number of the slave modem and after a successful connection, data packets are exchanged between the master and slave. The second test method requires only a single modem and no telephone line. A local loop back is done on the analog side of the modem, ModemTest then sends data packets which are echoed back by the modem. In both cases ModemTest communicates to the modem using a COM port. (In the case of Internal modems or USB modems, this is a virtual COM port and not a physical plug on the machine).
Modem Test allows the sending of specific data files allowing compliance to specific standards, for instance ITU-T v.56.
Before sending any data, ModemTest first checks the settings on the serial port and then on the modem itself. Any data received is verified to be sure that it is complete and without errors. A log of the activity is kept in the right hand section of the window. Different types of activities are highlighted in different colors. Any errors are displayed in red. This log can be saved to disk if required.
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Ten Thumbs Typing Tutor teaches the skill of touch typing (typing with all the fingers without looking at the keys) in an accessible step-by-step way. Ten Thumbs has received critical acclaim for its easy-to-use, step-by-step approach to learning keyboard skills. The program is suitable for learners of all ages, and is used in schools, at home, in colleges, universities and industry, including call centers and financial services organizations. Learn using full and proper QWERTY or Dvorak tuition with U.S and British keyboard support. The rich, customizable feature set includes network support, a range of feedback options and automatic weighting of lessons to get you learning most effectively. A well rounded product with appealing visual interface, additional tips and advice and even tutorials on how to sit at your computer!
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