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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the software automatically displays that customer?s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
Multitasking support
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.
Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
Automatic Timing
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Security
Each supporter and group can be equipped with different user rights. This guarantees a high standa
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IP2Location IP-COUNTRY-REGION-CITY-LATITUDE-LONGITUDE is commericial lookup database that translates IP address to country, region, city, latitude and longitude. Developers use this database for projects related to:
1. Display native language and currency;
2. Redirect based on country;
3. Digital rights management;
4. Prevent password sharing and abuse of service;
5. Reduce credit card fraud;
6. Web log stats and analysis;
7. Filter access from countries you do not do business with;
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An invaluable reference tool for guitar players of any level. ChordSMART shows chords in any key in several tunings, and even shows you optional open strings.
*instantly see several fingerings of each chord
*5 tunings to choose from
*27 chord types, shown in any key
*Printable Diagrams
*640x480 or full screen
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Smart Color Pick'n'Capture is a program that will allow you to easily pick up any color value from the screen or other program or image. You can capture windows and save them to the clipboard or a file and zoom any part of the screen up to 11 times. There is also an instant capture function with auto-generating file names that permits silent captures from the taskbar. Many more features, so download and try it!
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The new minesweeper-like arcade game. The playing field consists of rectangular blocks, activated and non- activated bombs and bonus flags. From time to time one of the bombs activates. Your goal is to move your sapper to a block with the activated bomb before its fuse stops burning. Have a lot of fun!
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EMS DBISAM Manager provides you with powerful tools for DBISAM Server administration and object management. Its Graphical User Interface (GUI) allows you to easily and simply create/edit all DBISAM database objects, run SQL scripts, manage users and administer user privileges, visually build SQL queries, extract and print metadata, export/import data, view/edit BLOBs, and supplies many more features.
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Freeware version of Time(r), our Time Recording, Billing, Costing & Project Management Solution. With FreeTime, you can record time and expenses, analyze costs, invoice your Customers and generate Reports.
FreeTime integrates with MS-Word to produce professionaI invoices, includes Drill Down Reporting as well as the Crystal Reports runtime and a host of Reports and Charts which you can view on-screen, print or export to Word and Excel.
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The Message Server Communication Suite is designed to take care of all your communication needs. It allows you to send messages to pagers,mobile phones (SMS), fax machines, as voice file or as E-mail. At the same time you can configure the application to handle all your incoming calls. Interactive Voice Response (IVR) applications for CT, where the caller uses the phone keypad to enter values, can be created through the graphical script designer.
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