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The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.
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Interactive Voice Response System (IVRS) is the generic term given to applications that integrates a Company?s/ Organization's telephone and computer system to become a voice computer that transforms the caller?s telephone into a terminal capable of directly accessing information and services. Interactive Voice Response (IVR) systems allow the publishing of corporate database information through an interface familiar to everyone, the phone.
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Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in .wav format with time and date and can be renamed by user, it needs is Voice Modem. It can record phone conversations and monitor call-center agents. Save time and money managing your recordings. Easily save and review recorded conversations. The software is having caller id compatibility
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1toX is a handy file splitter/zipper/emailer.
Select files, folders from the Explorer or the interface.
Any file(s) size, zip files before splitting, adds a crc checksum, scans for free space, protects with a password,
produces batch, exe (8 kb overhead), formats disks, supports drag & drop, upload with FTP, can rebuild pieces made by another softwares...
Predefined sizes from notepad format to 2 Gb Jaz, new formats can be added on the fly
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The free ModelPress System provides a mechanism for publishing 3D files to a web-ready format, as well as a flexible, visualization application that can be embedded in other desktop applications or in web pages for web-delivery and viewing. ModelPress Publisher reads native 3D CAD model files including SolidWorks 2003, Inventor 7, Autodesk AutoCAD files and more. Add Visual Rights security to published models
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Surf anonymously.
Popup-blocker for the IE.
Destroy Surfing Traces.
Daily check for viruses and worms!
Deletion of the history of the IE.
Deletion of the url-list of the IE.
Cookies will be deleted completly.
Ad-Blocker.
Anonymous Email.
Password- and PIN-Safe with Auto-Login.
Blocking advertising! Over 24.000 advertising servers will be blocked.
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The program connects to your pop server and checks each email to see if it's spam or an address you don't want to get mail from, if it detects such an email you can either delete it, or bounce it back to the sender. Setup your own custom rule lists, a list of friends to always get email from and there is also 12 rules programmed in already that you can turn on and off. Setup as many email accounts as you want.
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ACA Capture Pro screen capture software combines three popular products- at a great price. It captures screens from standard desktop programs and even those hard-to-grab DirectX, Direct3D, 3Dfx Voodoo and Glide mode games, and it have many enhanced features: capture all flash file from web page, create videos of your computer screen(make AVI Video/Movie), capture any icons whatever from a file, a directory, or whole harddisk on your computer.
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Play all your media files - can, play WAV, MIDI, MPG and AVI files, if you have all the necessary codecs in your computer. Can receive command line arguments, to play files and auto exit.
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Make your mouth water with this screensaver, filled with delicious full-color photos of traditional, and not so traditional Thanksgiving recipes, with background music. Each recipe lists the ingredients as well as displaying a tantalizing picture of the prepared dish. Choose from soups, meats, stuffing, breads, desserts and more. The full version comes with over 25 recipes and allows you to view and print the full recipe card.
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