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Email Abuse Analysis Solution for ISPs. Identifies the originating source of email abuse complaints extremely quickly, and allows you to immediately contact the originating customer and take appropriate action. AbusePipe is the ONLY system that deals with abuse COMPLAINTS, and helps ISPs in their fight against SPAM from within their own networks. Use with KANA and other incoming mail solutions.
Advantages-
* Far quicker response time to abuse emails (From 3 weeks down to 1 day or 1 hour depending on reporting period chosen)
* Far less chance of your ISP being black-banned by other ISPs for failure to act against SPAMers
* Less technical staff required to investigate abuse. Technical staff can return to their normal job functions rather than spending the majority of it reacting to email abuse
* SPAMmers will find your ISP less of a 'soft target', and hence they will target other ISPs
* Move abuse follow-up to a front-of-house activity, with a simple report forwarded to call centre staff for customer follow-up on a daily basis
* Unique data warehouse allows for abuse emails to be analysed via customized reports or via Reporting tools such as Brio and Business Objects.
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Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use.
Core elements are:
· Fast, easy call logging, easy call tracking, with the full history of all actions taken.
· Easily assign logs to technicians
· Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration
· Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
· Security ensures that only logs assigned to individual technicians can be viewed by them.
· Provides a flexible workflow.
· Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
· That the fault has been logged, and the details
· Quotations (approved or rejected)
· Invoicing (including a cancellation fee option) and a Batch Email facility.
· Statements
· Log completion
· Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
· A fully functional Parts inventory
To maintain good relations with your customers, the Service Log solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
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NewWayService is the Help Desk software solution designed to maximise your service centre or call centre department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues, jobs, requests or work orders.
With its very user-friendly environment, no intense training is needed to learn to use it. Flexible, NewWayService adapts itself to your needs, whether you are a major corporation or a self-employed worker.
NewWayService base modules are: work orders, actions and worked/ billed hours, customers and contacts, hour banks, technicians, products and serial numbers, spare parts, appointments and scheduling, work schedules and knowledge base.
NewWayService also includes unique features to simplify your work:
- Sending and receiving work orders by e-mail
- Calendar of appointments
- Managing technician specialities
- Inserting documents option
- Generating automatic work orders
- History
- Knowledge base
- Data import/export utility
- All reports, forms and e-mail formats completely customisable according to your needs
- Complete security by user
- A relational database
- A lot more...
NewWayService 2 is, without a doubt, the top solution for all organisations which care about the quality of their service.
This is only a brief outline of the many functionalities of NewWayService 2. Thus, we invite you to download this software and try it free for 45 days, so you can discover for yourself, how NewWayService can benefit your company.
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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the software automatically displays that customer?s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
Multitasking support
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.
Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
Automatic Timing
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Security
Each supporter and group can be equipped with different user rights. This guarantees a high standa
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Professional link checker. Checks web sites for broken links and redirected links, validates Favorites, Internet shortcuts, and link lists. Validates thousands of documents at once, with no limit on the number of links or pages. Fully automated multi-threaded web spider can validate a whole web site, marking files with errors, allowing you to edit the sources. Can find unused (orphaned) web site files. HTML, TXT, Access reports. Case sensitive.
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Metris is a Musical Tetris game. It does not interfere with or depend upon any particular speech engines. It just assumes a screen reader is present. Beating this game leaves you better off, intuitively able to quickly recognize scales, modes and chords. No jargon, just music. Anyone can do it... but how well? Do you have what it takes to become a Metris Master?
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User configurable twelve window pitch tuner and music analyzer has an intuitive, easy to read display. Select any major or minor key. Select from four clefs. Create any transposition. Adjust pitch reference and temperament, or select from multiple historic temperaments. Record, playback and analyze intonation and rhythm. Automatically keep a practice log. Generate tones to learn correct tuning of intervals by listening and playing along.
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The famous arcade racing game is back! All fans' requests came into play in more bonuses, the Multiplayer mode, improved AI, and advanced cars. Tthe game became more interesting and adventurous! Now there are 2 game modes: arcade and championship, so explore new realities! Be the first bombing your competitors! Take advantage of new spirited tracks! Dump the oil to put your competitors out of action! Have real double fun!
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Crystal Passage is scheduler and automatic exporter for Crystal Reports. Crystal Passage can export to PDF, XLS, DOC, CSV, TXT, RTF, HTML, XML, Record, Print, or E-mail. Crystal Passage is freeware...no ads...no spyware...no guarantees it will work on your system. My testing has been limited to Windows XP and Crystal Reports 9.
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Premises 2004 is the new computerised booking system designed with the charity and NFP sector in mind. Created by Pipposoft Software Systems in conjunction with Caxton House Community Centre, it allows organisations of any size to accurately and efficiently track venue and meeting-room hire.
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