Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email (Internet) manipulation. You can connect to the Internet, download and read aloud emails, send auto reply emails or simply use the Call Center as a Caller ID Answering Machine. Dialgo works over regular wave device modems like US Robotics 56K Message Modem. With its twenty plus script items, Dialgo makes it possible to develop solid and reliable Personal Telephony Call Center Scripts with Fully Integrated Speech Recognition and Speech Synthesis under Microsoft SAPI5.1 Engines. Please look further into this documentation on how to write a simple telephony script for Dialgo. The major scriptable items are Caller ID Extraction, Digit Monitoring, Wave Playback, Wave Recording, POP3 Email Manipulation, Speech Recognition and Speech Synthesis. Use 'Activity Report' to understand all telephony activities for every session enabled. Works on all Industry Standard Voice Modems. Full TAPI Source Code is available.
telephony modem caller id digits phone speech wave answering machine sapi 5 call center dialogic
Enterprise Express Messenger ( EEM) is a LAN/WAN instant messaging software designed to assist people in their day-to-day internal communications. EEM facilitates communications by providing a rich user interface and fundamental functionalities as sending instantaneously messages, files, screen captures and URL.
With EEM, information is exchanged directly between users (point-to-point communications) thus unloading your current emailing infrastructure. EEM is easily configurable and does not require any server. Working on its own messaging protocol, EEM cannot be infected directly by email viruses and is also spamming free.
The "EEM Express Board" has been created to provide a very quick access to all your colleagues and by the way becomes the easiest and fastest way to reach them!
The "EEM Message Board" informs in real time of all arriving messages, images and links. You can read/view them and quickly take action. It is a functional form that can be located anywhere in your screen. The message board is displayed only when a new message/image/link arrives and will disappear at your convenience.
The "EEM Message Center" is one of the EEM centerpieces. It is a kind of control center from where you can access all functionalities and track any events that occur while you are working.
Enhanced capabilities for sending files have been implemented making it easier to exchange files between users (as simple as dragging a file from Windows explorer and dropping it on a username). You can now send a copy of your current screen to any user by a single click. This functionality is very useful for by example debugging purposes, call center and any collaborative works.
instant messaging internal messaging express messenger communication eem eems internal email lan messenger file transfer network lan
An advanced, powerful and feature rich 100% web based customer support and help desk application. Key features include:
Thin Client Technology (100% Web-based), Searchable Knowledge Database, Full Management Assign Capabilities, File Attachments, Report Writing, Fast Call Logging, Easy Call Re-Assignment to an Individual or SkillGroup, New Call and Due Date Alerts, Call Escalations,
Action Escalations, Billing Module, Asset Management, Contacts Manager, Customizable Prioritization of Calls, Call Templates, Call Scheduler, Event Manager, Customizable System, Labeling. Windows 2000, XP, 2003 Server compatible.
help desk help desk software support center call tracking problem tracking it support call center call logging crm issue tracking online help desk
AccessAble Help Desk Suite is offered as an alternative to the many more expensive help desk programs on the market. It consists of three main components. You'll find a Windows-based application, a HTTP server for browser access to data, and a separate Windows CE-based program for portability. A wide variety of reports are provided with the program, most of which were created using Seagate Software's Crystal Reports version 8.0. (You may customize the reports if you own the full version of Crystal Reports.) If you create additional reports, you can run them from within the AccessAble Help Desk Windows-based application. The database files are maintained in a Microsoft Access 97 format database file and is connected to an ODBC database source named AccessAble. However, the program doesn't require Microsoft Access 97 or Microsoft Access 2000. You may utilize either of those programs to create additional reports if desired. This is a 30-day trial version. Registration cost of $199 is per location, not user.
help desk access 97 web enabled windows ce help desk call center affordable help desk program includes http
Easy to use helpdesk system, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.
help desk helpdesk help desk software helpdesk software help desk system helpdesk system customer support problem resolution call center customer service issue tracking
WhoCalls will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed.
You may also use it to display information in an external database. Samples of a Call Center in MsAccess and Excel are included.
telephone callerid whocalls will modem detect callerid
PHULmonty integrates the following functions to aid in business operations, and CRM:
Account and payment on account management
Order invoices and Account Statements
A real time online Sales Monitor (see sales totals changes as they occur)
Sales reports, by product, customer, and sales representatives
Call Center with issue management and reporting
Product Inventory management
System Administration functions
These functions are implemented using an "open" RDBMS as a data repository giving
the user direct access to the data and database "views" to aid in data analysis,
business, and customer relationship management. The intent of the system as
implemented is to be used by smaller organizations, which have a small number of users.
PHULmonty uses MSAccess for data storage, and view management. Most, if not all of
the "business rules" are implemented as database views (queries), thus allowing a
large amount of system flexibility without application level programming changes. This
is an open and extensible system, with plans to implement purchasing, time and billing,
and other functions. This approach provides the advantages of an open relational
database system with CRM functionality, without the relatively high cost of an Enterprise
level system. Although by up scaling to a more enterprise oriented ODBC compliant
RDBMS, it can be used by larger organizations. Up scaling using other RDBMs can be
accomplished with relatively little effort, and is currently planned, for other implementations.
The demonstration version allows all the implemented functions to be used, and is only limited to the time you may use the program, after the demonstration period you must obtain a full license.
order entry inventory control sales management contact management call center crm integrates order entry inventory control
This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
When you create a new ticket, the software automatically displays that customer?s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Each supporter and group can be equipped with different user rights. This guarantees a high standa
service desk helpdesk support call call center ticket service helpdesk software service software callcenter trial software
Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse. It has the unique database structure: you can add into the database any (!) number of the description fields, from name of your pet to your boss car mark. But for all that you might fill only those specific fields in every record, which are really necessary. Also the application allows you to keep the detail phone call history, dial phone numbers directly from the program using a modem, lunch of browser or email to a contact's site. New module of plug-ins allows you to attach to the software additional functions designed specially for your needs. With Data Wizard you can print data from your database or/and to save them as a text csv-format file. And you can save your report as a separate file in special format and then send it to anybody by email, copy it to a floppy disk or print them later.
ireferent crm contact manager custom relation management customer subscriber phone personal
A very simple, fast, friendly contact management phone book software with printing ability, phone dialer integration, backup/restore features, moving/copying contact cards. Easy to understand screen layout. Perfect for sales leads, customer database, vendor database, business/personal contacts, and much more. Easy email and browser integration with the click of a button. Allows importing standard file formats including Outlook Express and Comma/Tab delimited files. Highly customizable viewing options for screen size, visible fields, font size (accessibility) and more. PlugIn ability to allow customized software to link into your databases. Options to add/remove icon from system tray/desktop/start menu. Simple interface to add new books, book links for networking databases. Easy to add/move/copy cards from one book to another. Allows printing a phone book. Allows you to show/hide which fields are visible to allow easy customization for your specific needs. This software is from over 6 years customer feedback to allow easy, fast, powerful phone book database management. Please give us your feedback on how we can make this software better to suit your needs. We appreciate your input.
contact manager pim personal information manager contact management dialer phone book phonebook phone list phone phone number phone numbers