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Assistance Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
The main characteristic of Assistance Desk are:
- Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs.
- Staff Permissions: you can assign your staff members to separate departments;
- Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager;
- Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).
For Assistance Desk Administrators:
- Runs on Apache/IIS - no proprietary web servers;
- Easy-to-use menus for managing reps, departments, categories, priorities and
statuses;
- Runs on with mySQL database;
- Built-in reports for keeping track of problems, users and support reps;
- Configurable email messages;
- Easy customizable pages to fit your organizations needs.
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Spy Cleaner identifies and removes these surreptitiously installed applications. Using updateable "reflists," which are sort of like antivirus DAT files, Ad-aware scours your system--including Registry and temporary Internet files--and looks for traces of recognized adware modules. When it's finished searching, it displays a list of what it found and lets you select the items you'd like to remove from your system. And when coupled with its compan
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Quick Hide Windows by CronoSoft is great for hiding program windows with a press of a hotkey combination. You easily bring them back with another combo. Hiding the taskbar and desktop icons is just awesome. Password protection allows you to lock QHW to prevent intruders from trying to show invisible applications while you're gone. You can even lock your computer with QHW instead of a weak, easily hackable screensaver password.
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SpotNote is a quick and easy editing and commenting tool that can be used with virtually any program. SpotNote allows you to make comments and corrections directly ON TOP of the document, so your original document remains unchanged. SpotNote eliminates the need to create a second document for your comments. SpotNote also provides you with print, email and desktop functionality.
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Visual Paradigm for UML is an easy-to-use UML modeling tool that supports the latest UML notation (class diagram, use case diagram, sequence diagram, collaboration diagram, statechart diagram, activity diagram, component diagram, deployment diagram).
+Round-trip engineering
+Instant Reverse for XML, Dot NET dll/exe, C++, CORBA IDL
+IDE Integration: Visual Studio .NET, IBM WebSphere, JBuilder, IntelliJ IDEA, Eclipse, NetBeans, Sun ONE
+more
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Argentum Coolbase is a versatile information manager that can keep any kind of information, such as text, numbers, links, pictures and music, in a tree outline database. Argentum Coolbase can serve you as a note taker, a diary keeper, a personal contact list, a link organizer, a text editor, and more. All these are nicely fit into one combined product that will make your life a lot easier.
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Extreme Web Reports is the most powerful web based reporting tool available for dynamically generating MS Access based reports via a standard web browser.
Extreme Web Reports includes an easy to use wizard which makes it very easy to integrate web reporting into new and existing web pages or applications. The wizard scans the specified MS Access database and records information such as report names, parameters and subqueries.
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